Customer Success Manager

3 weeks ago

Gurugram, India Netcore Cloud Full time

Role & Responsibilities

  • Develop an intimate understanding of your customers' businesses
  • Develop a network of champions within each account through education, coaching and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights garnered from their own data and industry trends
  • Ensure customers get maximum value from customer engagement by leveraging full platform functionality
  • Handle customer concerns with confidence, putting them at ease
  • Generate Case Studies, Testimonials & PR from customers opportunities
  • Learn best of the marketing technologies and concepts
  • Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
  • Represent on behalf of customers/company at different forums/webinars

What's in it for you?

  • Immense growth, continuous learning and consult the top-notch international brands
  • Work with some of the most innovative brains
  • Opportunity to explore your entrepreneurial mindset
  • Open culture where your creative bug gets activated.

Qualifications

  • MBA in Marketing is a plus
  • 5+ years of experience in digital marketing, CRM or Customer Success (Ideal)
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Ability to respond quickly to critical issues and roadblock
  • Good communication skills (Written/Oral)
  • Excellent presentation skills

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