
Customer Success Manager
2 days ago
Role & Responsibilities
- Develop an intimate understanding of your customers' businesses
- Develop a network of champions within each account through education, coaching and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights garnered from their own data and industry trends
- Ensure customers get maximum value from customer engagement by leveraging full platform functionality
- Handle customer concerns with confidence, putting them at ease
- Generate Case Studies, Testimonials & PR from customers opportunities
- Learn best of the marketing technologies and concepts
- Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
- Represent on behalf of customers/company at different forums/webinars
What's in it for you?
- Immense growth, continuous learning and consult the top-notch international brands
- Work with some of the most innovative brains
- Opportunity to explore your entrepreneurial mindset
- Open culture where your creative bug gets activated.
Qualifications
- MBA in Marketing is a plus
- 5+ years of experience in digital marketing, CRM or Customer Success (Ideal)
- Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
- Ability to work with cross-functional teams
- Strong project management and time management skills
- Ability to identify and implement process improvements
- Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
- Ability to communicate clearly and strategically with clients, team members, and the marketplace
- Ability to respond quickly to critical issues and roadblock
- Good communication skills (Written/Oral)
- Excellent presentation skills
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