Customer Success Manager

3 weeks ago

Gurugram, India GoKwik Full time

About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters
As a Customer Success Manager in the Merchant Success Team , you will be responsible to Interact & handle our Merchants/Accounts & leverage data to drive conversion improvements, provide key data-driven insights & indirectly improve GMV of Merchants, Further Customer Success Manager's would be closely working with our Customer Engineering, Technology & Product Team.

Looking for CSMs who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly

What You'll Own

  • Analyze the impact of change on conversion rates, returns by running various A/B experiments for merchants.
  • Generating actionable Insights through analysis of key metrics across functions.
  • Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed
  • Build long-lasting value-based relationships with partners and create GoKwik Champions.
  • Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates.
  • Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders.
  • Assist in investigating and drafting cost / benefit analysis and business requirements showcasing potential solutions for business initiative.
  • Working cross-functionally with business teams to ensure development and implementation of programs as per timelines.
  • Build knowledge in a specific segment or function through proactive market research. Highlights key trends and insights to drive innovation and growth for GoKwik and our merchant partners. Is able to think about actionable vs. non-actionable insights.

Who You Are

  • Experience in working on a B2B SaaS Product in a customer facing role.
  • Experience defining requirements and using data and metrics to draw business insights.
  • Experience making business recommendations and influencing stakeholders.
  • 1+ years relevant experience in financial/business analysis
  • High Comfort with Excel.
  • Experience making business recommendations and influencing stakeholder
  • 3-4 years of Work exposure of working with data rich environments like Ad-Tech, Fin-Tech, E-Commerce Business Analysis.
  • Experience in developing requirements and formulating business metrics for reporting, familiarity with Metabase, Excel

Why GoKwik?
At GoKwik, we aren't just building tools — we're rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces — and we're just getting started.

  • Customer Success Manager

    3 weeks ago

    Gurugram, India Unolo Full time

    About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As...

  • Customer Success Manager

    3 weeks ago

    Gurugram, India Saksham Wealth Private Limited Full time

    Company Description Saksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...

  • Customer Success Manager

    3 weeks ago

    Gurugram, India GlobalXperts Technology Full time

    Job Title: Account Manager / Customer Success Manager IT Infrastructure ServicesLocation: Gurugram (Work From office)Experience: 5+ yearsNotice Period: Immediate Key Responsibilities: Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring...

  • Customer Success Manager

    2 weeks ago

    Gurugram, India Loop Subscriptions Full time

    Company Description Loop Subscriptions helps Shopify brands create and grow their subscription businesses efficiently. Our platform provides tools that enhance both merchant and customer experiences. We focus on transforming one-time shoppers into loyal subscribers, offering a user-friendly customer portal and personalized cancellation flows to reduce churn....

  • Customer Success Manager

    2 weeks ago

    Gurugram, Gurugram, India Xshore Full time

    Job Description Job Overview We are looking for a proactive and client-focused Customer Success Manager (CSM) to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for...

  • Customer Success Manager

    2 weeks ago

    Gurugram, Mumbai, India Info Edge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview:We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at , you will be responsible in -Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the valueTrusted advisor...

  • Customer Success Manager

    2 weeks ago

    Chennai, Gurugram, Mumbai, India Captalent Hr Full time US$ 9,00,000 - US$ 12,00,000 per year

    Role & responsibilitiesDetailed Job Description below:Senior Manager, Digital Solutions Success:We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring...

  • Customer Success Manager

    3 weeks ago

    Gurugram, India Netcore Cloud Full time

    Role & Responsibilities Develop an intimate understanding of your customers' businesses Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user...

  • Technical Customer Success Manager

    1 week ago

    Gurugram, Gurugram, India QuickReply.ai Full time

    Job Description Team: Customer Success Location: Gurgaon, India Posted: September 2025 Company Overview Quickreply.ai is a WhatsApp Marketing and Automation platform that enables businesses to communicate with their customers through WhatsApp. Our platform helps businesses to automate their customer support, sales, and marketing tasks. Job Overview As...

  • Customer Success Manager

    1 week ago

    Bengaluru, Gurugram, Mumbai, India Advantage Club Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Company:A pioneer in the Employee Rewards and Engagement category, wasestablished in 2016. Headquartered in the heart of the tech world, San Francisco, wehave consistently pushed the boundaries of innovation and expanded our global footprintwhile delivering cutting-edge solutions to clients worldwide. boasts backing from visionary investors like...