Customer Success Manager

5 days ago

Chennai Gurugram Mumbai, India Captalent Hr Full time US$ 9,00,000 - US$ 12,00,000 per year

Role & responsibilities

Detailed Job Description below:

Senior Manager, Digital Solutions Success:

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth.

Job location : Chennai, Mumbai, Gurgaon, Indore, Mohali

Notice Period : Immediate to 15days

Preferred candidate profile

Qualifications:

  • Bachelor's Degree or Equivalent with 7+ years experience in business, marketing, technology or a related field. An advanced degree is a plus.
  • Proven experience in a customer-facing role, preferably as a Senior Manager Digital, Digital Success Manager, Customer Success Manager, or Account Manager.
  • Strong operational background, with experience in project management, process optimization, or business analysis.
  • Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
  • Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
  • Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.
  • Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
  • Proactive mindset with a focus on driving customer success and achieving measurable outcomes.
  • Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.
  • Knowledge in technical aspects, including AI/ML, is a plus.
  • Experience in handling customer escalations and resolving conflicts in a professional and timely manner.
  • Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.

We value candidates who have knowledge in technical aspects and AI/ML, as it can greatly contribute to their ability to understand and effectively communicate the value of our products and solutions to customers.

Interested candidates can apply to

Regards,

HR Manager

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