Assistant Manager Training

4 days ago

Bengaluru, India WNS Full time

Assistant Manager – Training Job Summary - To identify training needs and manage/co-ordinate/plan/deliver and monitor Communications, Culture orientation, process training & upskilling programmers for all employees-

Reporting to Group Manager / Sr. Group Manager – Training - Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on

TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed

Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance.

Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programs through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)- Deliver one on one coaching and provide feedback whenever required-

Experience- Minimum 3 years of Communications, Soft Skills and process training experience with 1 year in a similar role- BFS or Healthcare domain experience preferred

Desired Skills- Excellent Communication Skills- Excellent Presentation skills- Excellent Interpersonal skills- Very good analytical abilities- Very good problem solving abilities

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