Site Training Program Manager

1 day ago

Bengaluru, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
Amazon Web Services has an opening for a Site Training Program Manager who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a Training PM at the Seattle site, you will be responsible for implementing and managing high quality learning and knowledge development programs for technical and non-technical skills and content in AWS Managed Services. This role focuses on the operations and management of learning, development, and accreditation programs and providing assistance with curriculum development. You will play a significant role in developing the knowledge and skills of a successful and effective managed services team to drive growth and adoption of AWS Managed Services.
Key Responsibilities:
Collaborate effectively with AMS Operations teams, subject matter experts (SMEs) and others on the AMS team to support department knowledge and learning programs and initiatives
Manage New Hire Onboarding, Continuing Education, and other learning and accreditation programs (i.e. LMS registration, scheduling, logistics, granting system permissions, etc.)
Implement, manage and drive training and knowledge/skill development programs
Apply adult learning principles to help design and assist in developing training and knowledge content that best fits the needs of the audience and content (online, classroom, or blended learning methods).
Assist with designing and developing exercises, tutorials, job aids, and assessments.
Monitor assessment, survey, and operational data to perform ongoing needs analysis to ensure program success.
Measure the impact and effectiveness of learning programs to drive key business metrics
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS:
- Bachelor's degree in instructional design, technology, or related learning field experience.
- Four or more years of experience in a curriculum development/learning program management role.
- Five or more years of experience managing training logistics for technical/IT related positions.
- Five or more years of experience using e-learning software (Articulate, Camtasia, Captivate, or similar), Learning Management Systems (LMS), virtual instructor-led training tools, and social learning tools.
PREFERRED QUALIFICATIONS:
- Excellent project/program management and organization skills.
- Experience managing training for customer facing, managed service organizations.
- Strong written and oral communication skills, including the ability to effectively communicate with both technical audiences and non-technical audiences.
- Ability to manage ambiguous projects, identify and solve blockers, and know when to escalate to keep the project moving forward.
- Knowledge and/or hands-on experience with AWS infrastructure services.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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