Training Manager Lead Developer

1 month ago

Bengaluru, Karnataka, India PhonePe Full time
About PhonePe Group

PhonePe is India's leading digital payments company, boasting 500 million registered users and 37 million merchants across 99% of the country's postal codes. With a strong presence in financial services, insurance, mutual funds, stock broking, and lending, PhonePe has expanded its portfolio to adjacent tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India's first localized App Store.

Our vision at PhonePe is to empower every Indian with equal opportunities for progress by unlocking access to money and services. We foster an environment that encourages our team members to give their best, creating the perfect setting for growth and development.

Culture

We prioritize employee well-being, providing an atmosphere where individuals can thrive and achieve their full potential. Our team is empowered to take ownership of their work, from day one, ensuring accountability and responsibility. At PhonePe, we're passionate about technology and building innovative solutions that impact millions. If you share our enthusiasm for tech, ideation, and execution, join us

About the Role

The Training Manager / AM Training will identify and monitor training needs within the organization, designing, planning, and implementing training programs, policies, and procedures to meet business requirements. This role assesses business needs, implements training and development plans, and facilitates various training programs to enhance workforce effectiveness.

  • Review existing training programs, enhancing and modifying them to improve engagement, learning, and retention, or to meet changing business needs.
  • Act as a mentor/coach to ensure efficient planning and execution of training delivery & content across LOBs by Training Specialists.
  • Oversee and retain accountability for daily deliverables of the training team.
  • Conduct training on processes and products aligned with functional requirements. Perform performance evaluations that are timely and constructive.
  • Evaluate trainers' adherence to the latest version of training content & training curriculum.
  • Conduct dip-stick checks for NHT batches – Trainer and Training efficacy evaluation – Identify and invest in self-development/role enrichment of trainers by having structured IDPs built.
Vendor Management

This role works closely with Vendors to identify and address challenges while monitoring all training-related activities to ensure alignment with the larger vision of the function, driving training compliance, and ensuring adherence across all vendor partners.

  • Attend weekly/monthly vendor reviews to ensure governance.
Knowledge Management

The Training Manager will lead/contribute to developing a knowledge management strategy and associated implementation plan. This includes:

  • Leading/contributing to the development and execution of the KM Governance Plan.
  • Maintaining comprehensive mapping of KM information sources and knowledge, including processes.
  • Developing a framework for required analysis gaps observed in KM and identifying opportunities for innovation, process, procedure, and policy-making/adjustments.
  • Overseeing capacity building and support for internal knowledge acquisition, management, and sharing; ensuring relevant communities of practice are developed and strengthened.
Inhouse Training Governance

This role works with managers to address learning gaps, instruction problems, or new training needs.

  • Managing training compliance and ensuring adherence with Inhouse teams.
Partnerships

This role partners with leaders/teams across functions (within and beyond CX) to identify opportunities to cater to respective training needs.

  • Assessing training needs in the CX organization, designing, planning, and implementing training programs, policies, and procedures to fulfill business requirements.
  • Creating a roadmap and vision to develop learning and development-related content and workshops that help in skill development within the CX organization. Explore avenues to partner with the larger L&D function of the organization to ensure alignment.
Required Experience, Skills, Qualifications
  • Proficient in Microsoft Office.
  • Experience in LMS management and knowledge/certification in instructional designing.
  • Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.
  • Ability to mentor, coach, and provide direction to a team of trainers.
  • Self-starter, sense of urgency, and works well under pressure.
  • Ability to foster a sense of professionalism and relationship building for self and team.
  • Excellent verbal and written communication skills.
  • Ability to moderate large groups.
  • Extremely organized and detail-oriented.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance.
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System.
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program.
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy.
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment.
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy.

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