Technical Account Manager

4 weeks ago


india ELP Consult Ltd. Full time
Job Description

Location: London (Hybrid)

Salary package: competitive salary plus bonus and equity


As a Technical Account Manager (TAM), you will be the primary point of contact for our clients, ensuring the stability and growth of their cloud-business operations. Working closely with the Cloud team, you will prioritize and address customer requests, issues, and feature enhancements promptly.


Standardized Operations:
  • Ensure the stability and security of customer cloud platforms through risk governance, timely updates, upgrades, and fault response.
  • Optimize cloud resources and performance to enhance operational efficiency and customer satisfaction.
  • Advocate for continuous product operation improvements, simplifying cloud management for customers.

Cloud Migration Support:
  • Guide customers through their cloud migration journey, leveraging expertise in application and big data architecture, database localization, and performance tuning.
  • Offer industry-specific best practices to maximize cloud utilization.

Cloud Optimization (Public Cloud):
  • Develop and refine system architectures to ensure business continuity, disaster recovery, and system monitoring.
  • Implement intelligent monitoring and alerting for improved business efficiency and user experience.

Standardized Technical Operations:
  • Provide end-to-end cloud technology support, including cost optimization, compliance, security enhancements, and consulting services.

Expert Services:
  • Deliver best practices, solution consulting, and tailored services to optimize company Cloud’s intelligent products.
  • Assist customers in enhancing their cloud product operations and usage proficiency.

Requirements
  • Over 5 years of experience in solution development, architectural design, and operational tasks for large-scale applications or within enterprise groups.
  • Solid technical expertise in cloud product foundations and large-scale application development or operations.
  • Proficiency in cloud-native technologies, big data, databases, networking, middleware, and product architecture.
  • Proficiency in English and Mandarin Chinese is essential.
  • Ability to design cross-product system architectures and solve related issues effectively.
  • Strong communication skills to maintain tailored communication strategies and resolve issues at all levels.
  • Operational management skills focused on system optimization and efficiency.
  • Competence in coordinating stakeholders, managing complex projects, and achieving high satisfaction.
  • Systematic solution design skills for complex technical environments.
  • Ability to decompose complex technical issues into actionable solutions and system architecture designs.
  • Expertise in applying custom optimization solutions for customer-specific business scenarios.

Requirements
• Over 5 years of experience in solution development, architectural design, and operational tasks for large-scale applications or within enterprise groups. • Solid technical expertise in cloud product foundations and large-scale application development or operations. • Proficiency in cloud-native technologies, big data, databases, networking, middleware, and product architecture. • Ability to design cross-product system architectures and solve related issues effectively. • Strong communication skills to maintain tailored communication strategies and resolve issues at all levels. • Operational management skills focused on system optimization and efficiency. • Competence in coordinating stakeholders, managing complex projects, and achieving high satisfaction. • Systematic solution design skills for complex technical environments. • Ability to decompose complex technical issues into actionable solutions and system architecture designs. • Expertise in applying custom optimization solutions for customer-specific business scenarios.
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