IVR / Dialer Tester

Job Title: IVR & Dialer SpecialistDescriptionWe are seeking a highly skilled IVR & Dialer Specialist to join our team. The successful candidate will be responsible for implementing and maintaining IVR systems, as well as developing and troubleshooting dialer software.Key Responsibilities:Implement and maintain IVR systems, ensuring seamless customer...

Experience in Manual TestingMust have Understanding on IVR, Dialer and Contact CenterMust be able to Write Test cases and test scenariosMust be able to write Test cases and test scenariosNP - Immediate Joiners only

Job DescriptionRoles & Responsibilities:- Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.- Skill on IVR development and troubleshooting.- Knowledge on integration of dialer with other systems and voice bots etc.- Dialing strategy to setup outbound campaign and design outbound campaign strategy.- Should be able to create custom report...

**IT Dialer - Tech** **Job Description: -** - Basic knowledge of GENESYS Dialer. - All Genesys service knowledge like Massage/config/URS/OCS and etc. - Knowledge of SQL and My SQL like select/insert and update queues. - Knowledge of IVR creation and modifications as per process requirement. - DN/Agent/campaign Creation & Mapping according to business...

From 1 to 3 year(s) of experience - ₹ 4,00,000 - 4,50,000 P.A. - Navi Mumbai, Mumbai (All Areas)- or **Roles and Responsibilities** - Works on design, implementation, and support activities for Cloud dialer, Avaya and Cisco Telephony Platforms. - Experience in maintaining and Testing Aspect, Genysis or LiveVox Cloud Dialer, Avaya, Cisco PBX Systems and...

IVR Testing, IVR test using Cyara tool : - Access and analyze requirements using IVR call flow diagrams End to End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent IVR test estimation and IVR report testing. - Good handling Agent Toolbar Testing. - High level understanding of Genesys platform is an added...

Category: ITLocation: Mumbai-NahurDescription: A dialer manager will be responsible for the day-to-day operations of a dialer system. Minimum 8 to 10 years of experienceResponsibilities:1) Real Time Monitoring.2) Data Uploading in Dialler.3) Data reporting and management in Dialler.4) Campaign Creation.5) Understanding of PRI/SIP/Toll Free routing.6)...

Role Details:IVR Dialer supportOverall Job Description:Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.Skill on IVR development and troubleshooting.Knowledge on integration of dialer with other systems and voice bots etc.Dialling strategy to setup outbound campaign and design outbound campaign strategy.Should be able to create custom...

Role Details:IVR Dialer support Overall Job Description: Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI. Skill on IVR development and troubleshooting. Knowledge on integration of dialer with other systems and voice bots etc. Dialling strategy to setup outbound campaign and design outbound campaign strategy. Should be able to create...

Position: Manager/Senior Manager Call Center IT & Dialer OperationsLocation: Dadar, MumbaiWork Mode: Work from OfficeExperience: 1015yearsRole OverviewWe are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and...