IVR & Dialer Specialist

6 days ago

Mumbai, Maharashtra, India beBeeIVRspecialist Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: IVR & Dialer Specialist

Description

We are seeking a highly skilled IVR & Dialer Specialist to join our team. The successful candidate will be responsible for implementing and maintaining IVR systems, as well as developing and troubleshooting dialer software.

Key Responsibilities:
  • Implement and maintain IVR systems, ensuring seamless customer interactions.
  • Develop and troubleshoot dialer software, resolving technical issues efficiently.
  • Collaborate with cross-functional teams to integrate dialer systems with other technologies.
  • Design and implement outbound campaign strategies, leveraging dialing techniques to optimize results.
  • Develop custom reports to analyze dialer performance and MIS data.
  • Provide exceptional support to users, resolving technical issues and addressing concerns promptly.
  • Maintain patch and compliance management, ensuring adherence to industry standards.
  • Familiarity with Aspect/Alvaria dialer is highly desirable.
Requirements

To succeed in this role, you will need:

  • In-depth knowledge of IVR and dialer technology, including voice technology and PRI.
  • Expertise in IVR development and troubleshooting, with a strong understanding of integration with other systems.
  • Strong analytical and problem-solving skills, with the ability to interpret MIS data and develop insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

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