Cloud Telephony Operations Specialist

1 day ago

Mumbai, Maharashtra, India beBeeEngineer Full time ₹ 12,00,000 - ₹ 18,00,000

Omnichannel telephony engineer plays a pivotal role in ensuring operational efficiency of dialer campaign operations.

Key Responsibilities
  • Designs solution strategies using contact center technology and Omni Channel ACD technology.
  • Assists in designing dialer agent scripting, disposition, and reporting solutions.
  • Collaborates with business development and client services teams on technology solutions.
  • Monitors performance and recommends improvements.
  • Documents all work with systems and servers effectively.
  • Develops, builds, supports, and implements dialer strategies that align with business objectives and compliance.
  • Analyzes data and system performance to identify trends and areas for improvement.

Essential Attributes and Attitude

  • Dynamic and dependable professional.
  • Ability to perform under high pressure situations.
  • Excellent interpersonal and communication skills.
  • Integrity and drive to achieve goals.
  • Energetic and enthusiastic individual.

Required Skills and Qualifications

  • Extensive Microsoft Office experience with advanced knowledge of MS Excel, MS Word, and MS Power Point.
  • Proficient in SQL Server Management Studio.
  • Minimum 2-3 years' experience in a call center environment with an analytical background.
  • Previous experience running and developing strategy on an Outbound Dialing Platform.

Benefits and Opportunities

Work in a dynamic environment where you can grow professionally and make a significant impact.

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