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Advanced Communications Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeTelephony Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: IP Telephony Engineer

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We are seeking a highly skilled IP Telephony Engineer to join our team. As an IP Telephony Engineer, you will be responsible for providing first-level technical support for IP telephony systems, troubleshooting and resolving issues related to Genesys and Cisco Cloud platforms, and assisting end-users with configuring and utilizing telephony features.

">Responsibilities:">
  • Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud)
  • Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms
  • Assist end-users with configuring and utilizing telephony features
  • Document and escalate complex issues to higher-level support as necessary
  • Collaborate with L2/L3 teams to ensure timely support and issue resolution
  • Stay informed about industry trends and updates related to IP telephony technologies
  • Collaborate with vendors for issue resolution and system enhancements
  • Conduct training sessions for end-users on telephony features
  • Team works on 24x5 basis
  • Team members are required to work in rotational shifts and observe a 5-day working week
">Required Skills and Qualifications:">
  • Hands-on experience with Genesys and Cisco Cloud platforms
  • Strong understanding of IP telephony protocols and technologies
  • Familiarity with VoIP, SIP, and other telephony protocols
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Detail-oriented with a commitment to delivering high-quality support
">Benefits:">
  • Opportunity to work with cutting-edge technology
  • Chance to collaborate with a talented team
  • Professional growth and development opportunities
">

Role Category: IT Network
Education: Graduation Not Required
Employment Type: Full Time, Permanent