
Advanced Technical Support Specialist
13 hours ago
Job Opportunity:
We are seeking a skilled Technical Specialist to provide top-notch technical support.
The ideal candidate will have excellent technical skills, strong communication abilities, and the ability to work well under pressure.
Key Responsibilities:
- Offer advanced technical assistance services over the phone to customers worldwide.
- Provide help with technical queries related to telecom, VoIP, networking, and general communication services.
- Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction.
Required Competencies:
- Networking: Basic understanding of networking concepts.
- Computer Proficiency: Intermediate knowledge of computer hardware and software.
- Operating Systems: Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
Essential Skills:
- Communication: Strong listening skills to understand and resolve customer issues efficiently. Must handle sensitive customer information with care.
- Customer Focus: Demonstrates empathy and patience, even in challenging situations. Builds rapport with customers and maintains a professional demeanor.
- Learning Orientation: Continuously stays updated on relevant products, services, and technologies.
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