Advanced Technical Support Specialist

13 hours ago


Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity:

We are seeking a skilled Technical Specialist to provide top-notch technical support.

The ideal candidate will have excellent technical skills, strong communication abilities, and the ability to work well under pressure.

Key Responsibilities:

  • Offer advanced technical assistance services over the phone to customers worldwide.
  • Provide help with technical queries related to telecom, VoIP, networking, and general communication services.
  • Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction.

Required Competencies:

  • Networking: Basic understanding of networking concepts.
  • Computer Proficiency: Intermediate knowledge of computer hardware and software.
  • Operating Systems: Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.

Essential Skills:

  • Communication: Strong listening skills to understand and resolve customer issues efficiently. Must handle sensitive customer information with care.
  • Customer Focus: Demonstrates empathy and patience, even in challenging situations. Builds rapport with customers and maintains a professional demeanor.
  • Learning Orientation: Continuously stays updated on relevant products, services, and technologies.


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