IVR / Dialer Tester

Job DescriptionRoles & Responsibilities:- Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.- Skill on IVR development and troubleshooting.- Knowledge on integration of dialer with other systems and voice bots etc.- Dialing strategy to setup outbound campaign and design outbound campaign strategy.- Should be able to create custom report...

Position: Manager/Senior Manager Call Center IT & Dialer OperationsLocation: Dadar, MumbaiWork Mode: Work from OfficeExperience: 1015yearsRole OverviewWe are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and...

Job Role:We are seeking a seasoned Conversational AI Tester to join our team of experts in the Healthcare industry. This is an exciting opportunity for a talented individual to take their testing skills to the next level and contribute to the development of our cutting-edge Conversational AI platform.Responsibilities:Create, execute, and automate complex...

Telephony Optimization SpecialistWe are seeking a highly skilled Telephony Optimization Specialist to optimize telephony IVR, ACD & Dialer systems using high-tech methodologies.Key Responsibilities:Design, develop, deploy and manage Telephony, Call Center & AI technologies across the enterprise.Work with Contact Center technologies such as Genesys,...

**IT Dialer - Tech** **Job Description: -** - Basic knowledge of GENESYS Dialer. - All Genesys service knowledge like Massage/config/URS/OCS and etc. - Knowledge of SQL and My SQL like select/insert and update queues. - Knowledge of IVR creation and modifications as per process requirement. - DN/Agent/campaign Creation & Mapping according to business...

IVR Testing, IVR test using Cyara tool : - Access and analyze requirements using IVR call flow diagrams End to End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent IVR test estimation and IVR report testing. - Good handling Agent Toolbar Testing. - High level understanding of Genesys platform is an added...

**Positions**: Dialer & Telecom Engineer **Location**:Vashi, Navi Mumbai **Experience**: 3+ Years **Night Shifts**: 6PM We are looking for an experienced Dialer & Telecommunications Analyst responsible for the development, implementation and maintenance of the telephony and dialer set up for the organization. **Qualifications**: **Mandatory Skills**: -...

Job Description: - #LI-DNI - Ability to document and execute SIT test case and test scenarios. - Knowledge on Contact center and its testing.(Telephony, SIP, ACD, IVR, Digital Channels, VoiceBot). Knowledge on one of the product like, Cisco, Genesys, Sprinklr,Nice. - Knowledge and Handson on API testing, integration. (Manual and Automated testing) - Brief...

**Job Purpose**: Collections through Digital calling has been established as a new channel to the Bank and has been started with an objective to move away from the conventional line collections to a more digital approach. The purpose of the role is to enhance the collections to the bank by leveraging various digital calling techniques to improvise auto-cure...

Exp 3 to 4 years Min 2.5+ years of exp in Call center or contact center Work from Office Alternat Saturday working Face to face interview only