Network Operations Service Desk and Fault Management

3 weeks ago

Hyderabad, India Cyient Full time

Job Summary:
We're looking for a skilled
Network Operations Service Desk and Fault Management
with up to 2 years of experience:

  • Responsible for Service Desk and Fault Management on Telecommunications Networks
  • Understand, revise and prepare operational processes to assure the correct service appliance and improvement
  • Control all project metrics and SLAs and promote a proactive resolution of potential issues
  • Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy
  • Major contribution to project/program management
  • Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations.
  • High level of Soft skills (communication, Problem-Solving, Interpersonal skills)

Responsibilities:

  • Support and Manage Cyient's Operations Team
  • Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities
  • Follow-up and reporting of fault situations
  • Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis.
  • Prepare faults review documents and attend review meetings (lessons learnt).
  • Specification, process definition, implementation, execution and analysis of faults

Requirements:

  • Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed
  • Master's or Bachelor's degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus
  • Strong drive & ability to coordinate work for project team members
  • Strong customer focus, result and quality oriented
  • Good interpersonal and teamwork skills
  • Leadership skills
  • Beyond the standard approach to solving problems
  • Can-do spirit
  • Responsible and committed
  • Initiative, creative, flexible and analytical
  • Ability to communicate and co-operate with other people in various situations
  • Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP)
  • Ideally having extensive experience of ITIL Process
  • More than 2 years of experience in project leadership and management

Preferred:

  • Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei)
  • Experience with other Mobile Operators networks in Operations and Support across Europe and/or US
  • Fluent in English
  • Team spirit, capacity to adapt to new projects and demands
  • Good networking skills in international environments and ability to work with different cultures

  • Network Operations Service Desk and Fault Management

    1 week ago

    Hyderabad, Telangana, India Cyient Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Summary:We're looking for a skilledNetwork Operations Service Desk and Fault Managementwith up to 2 years of experience:Responsible for Service Desk and Fault Management on Telecommunications NetworksUnderstand, revise and prepare operational processes to assure the correct service appliance and improvementControl all project metrics and SLAs and promote...

  • Network Operations Service Desk And Fault Management

    2 weeks ago

    Hyderabad, Telangana, India Cyient Full time

    Job Summary We re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience Responsible for Service Desk and Fault Management on Telecommunications Networks Understand revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and...

  • Global Service Desk Manager

    3 weeks ago

    Hyderabad, India IntouchCX Full time

    About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Global Service Desk Manager

    1 week ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Service Desk Lead

    2 days ago

    Hyderabad, India Trianz Full time

    Job Description About the Role: We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the...

  • IT Operations Manager- Service desk

    5 days ago

    Hyderabad, Pune, India Ghrs Training Full time ₹ 7,20,000 - ₹ 9,60,000 per year

    8+ Years exp require in Service Desk2 Years On paper exp needed as a Operations managerITIL/ITSM/Windows/IT Service desk/Technical support/SLA/IncidentCTC- 16 LPAHyderabadPune- Female candidatesGraduatesWFONight shiftsContact neha

  • Service Desk Manager

    3 weeks ago

    Hyderabad, India Talent Corner HR Services Pvt Ltd Full time

    Summary As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client's Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter...

  • Service Desk Manager

    1 week ago

    Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    SummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client's Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject matter expert...

  • Retail Service Desk Senior Manager

    6 days ago

    Hyderabad, India Ivy comptech Full time

    About The Role Job title: Retail Service Desk Senior Manager Location: Hyderabad, India Function: Operations Reports to: Head of Retail Support No. of direct reports: 4 No. of non-direct reports: 28 Budgetary responsibility: NGR/P&L: Purpose of role We’re Entain. Powered by our very own technology and building...

  • Service Desk Specialist

    4 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    ResponsibilitiesManage and resolve incidents efficiently to ensure minimal disruption to business operationsProvide expert support for service desk operations ensuring timely and effective resolution of user issuesUtilize Service Now platform to track manage and report incidents and service requestsImplement and maintain Windows-based systems to ensure...