Network Operations Service Desk And Fault Management

2 weeks ago

Hyderabad Telangana, India Cyient Full time

Job Summary We re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience Responsible for Service Desk and Fault Management on Telecommunications Networks Understand revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and promote a proactive resolution of potential issues Ensuring proper fault handling and review collecting metrics and driving monitoring correction policy Major contribution to project program management Advanced business understanding being capable of driving fault management reporting meetings prediction models and escalations High level of Soft skills communication Problem-Solving Interpersonal skills Responsibilities Support and Manage Cyient s Operations Team Working closely with Incident Manager and Change Manager to ensure proper cross release management prioritization and coordination shall be responsible for Fault Management activities Follow-up and reporting of fault situations Prepare documentation and reporting for executive team on a weekly monthly and quarterly basis Prepare faults review documents and attend review meetings lessons learnt Specification process definition implementation execution and analysis of faults Requirements Flexibility and availability to support timetable adjustments including out-of-hours weekends and bank holidays by service demand and when previously agreed Master s or Bachelor s degree in Engineering Telecommunications Information Technology or Computer Science is a plus Strong drive ability to coordinate work for project team members Strong customer focus result and quality oriented Good interpersonal and teamwork skills Leadership skills Beyond the standard approach to solving problems Can-do spirit Responsible and committed Initiative creative flexible and analytical Ability to communicate and co-operate with other people in various situations Domain knowledge of cellular and broadband access technologies GSM UMTS LTE IP Ideally having extensive experience of ITIL Process More than 2 years of experience in project leadership and management Preferred Vendor training certifications e g Ericsson ZTE Nokia Huawei Experience with other Mobile Operators networks in Operations and Support across Europe and or US Fluent in English Team spirit capacity to adapt to new projects and demands Good networking skills in international environments and ability to work with different cultures Department Connectivity India Associate Skills Required Network Operations SLA Telecommunications Networks NMS Designation Associate

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