Network Operations Service Desk And Fault Management

3 weeks ago

Hyderabad Telangana, India Cyient Full time

Job Summary We re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience Responsible for Service Desk and Fault Management on Telecommunications Networks Understand revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and promote a proactive resolution of potential issues Ensuring proper fault handling and review collecting metrics and driving monitoring correction policy Major contribution to project program management Advanced business understanding being capable of driving fault management reporting meetings prediction models and escalations High level of Soft skills communication Problem-Solving Interpersonal skills Responsibilities Support and Manage Cyient s Operations Team Working closely with Incident Manager and Change Manager to ensure proper cross release management prioritization and coordination shall be responsible for Fault Management activities Follow-up and reporting of fault situations Prepare documentation and reporting for executive team on a weekly monthly and quarterly basis Prepare faults review documents and attend review meetings lessons learnt Specification process definition implementation execution and analysis of faults Requirements Flexibility and availability to support timetable adjustments including out-of-hours weekends and bank holidays by service demand and when previously agreed Master s or Bachelor s degree in Engineering Telecommunications Information Technology or Computer Science is a plus Strong drive ability to coordinate work for project team members Strong customer focus result and quality oriented Good interpersonal and teamwork skills Leadership skills Beyond the standard approach to solving problems Can-do spirit Responsible and committed Initiative creative flexible and analytical Ability to communicate and co-operate with other people in various situations Domain knowledge of cellular and broadband access technologies GSM UMTS LTE IP Ideally having extensive experience of ITIL Process More than 2 years of experience in project leadership and management Preferred Vendor training certifications e g Ericsson ZTE Nokia Huawei Experience with other Mobile Operators networks in Operations and Support across Europe and or US Fluent in English Team spirit capacity to adapt to new projects and demands Good networking skills in international environments and ability to work with different cultures Department Connectivity India Associate Skills Required Network Operations SLA Telecommunications Networks NMS Designation Associate

  • Network Operations Service Desk And Fault Management

    1 week ago

    Hyderabad, Telangana, India Cyient Full time

    Job Summary We re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience Responsible for Service Desk and Fault Management on Telecommunications Networks Understand revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and...

  • Service Desk

    3 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    **Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...

  • Consultant – Service Desk

    4 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

  • Supervisor Service Desk

    5 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. - Provides front-line, supervision to a Service Desk team. - Within...

  • Assistant Manager

    4 weeks ago

    Hyderabad, India Tata Communications Full time

    Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Responsible for...

  • Assistant Manager

    4 weeks ago

    Hyderabad, India Tata Communications Limited Full time

    Job Description Job Description Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for...

  • It Support Analyst

    3 weeks ago

    Hyderabad, Telangana, India Varite Full time

    Company Name VARITE India Private Limited About The Client An Indian multinational information technology IT consulting company headquartered in Noida The company has offices in 52 countries and over 225 944 employees The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT...

  • Service Desk Engineer

    3 weeks ago

    Hyderabad, Telangana, India OSI Digital Full time

    ServiceDesk Location Hyderabad INDIA Job Title ServiceDesk Engineer SD Analyst Experience 4 8 YearsOSI Digital is looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software You will be analyzing the performance of IT systems resolving IT equipment and software issues and providing IT...

  • Managed Services Client Service Desk Administrator

    3 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Technical Associate – Service Desk

    4 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...