It Support Analyst

Company Name VARITE India Private Limited About The Client An Indian multinational information technology IT consulting company headquartered in Noida The company has offices in 52 countries and over 225 944 employees The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services Cybersecurity Services Cloud Services Big Data and Analytics Internet of Things IoT Solutions Semiconductor Services and Enterprise Software Products Essential Job Functions Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC Linux UNIX networking enterprise applications and printer problems Act as central point of contact for peripheral and office systems technologies such as e-mail clients broadband access remote access methods software-based firewalls virus scanning software for Qualcomm s employees worldwide Answer incoming customer phone calls and e-mail while providing superior customer service Responsible for the ownership of incident creation resolution and closure Utilize current problems and knowledge management software in accordance with standard operating procedures to track all inbound calls e-mails and service requests Actively listen to each customer s request confirm an understanding of the issue diagnose the problem and provide an accurate solution Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer s issue Utilize basic networking functions and support for e-mail clients is essential Qualifications Bachelor s degree required 2 years of experience in IT Engineering Support or related area Minimum 2 years of help-desk support experience with computer hardware software and networks and preferably in Service Desk environment Customer service technical training and or industry standard certifications preferred Excellent verbal and written communications skills Must be able to communicate clearly over the telephone Must be able to interpret a customer s needs communicate clearly and concisely via e-mail have outstanding customer service skills excellent troubleshooting skills and the drive to assume more responsibilities Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 7 365 availability is required 24x7 shift model Good troubleshooting skills in Windows 11 10 and basics of UNIX or Linux operating system MS Office tools Mail Client Outlook Printers and Networks How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status