System Support Analyst

2 days ago

Hyderabad, Telangana, India Kintetsu Global IT Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  1. Monitor hardware, software, and network components for anomalies and potential issues.

  2. Respond to alerts and notifications, investigating and resolving incidents promptly.

  3. Collaborate with cross-functional teams to escalate and address critical issues.

  4. Diagnose and troubleshoot technical issues related to infrastructure, applications, and network connectivity.

  5. Collaborate with system administrators, network engineers, and application support team to ensure a coordinated response to issues.

  6. Share knowledge with team members and contribute to training initiatives.

Technical Skill Set Required:

  • Proven experience as Support Analyst or similar role of about 1- 2Y.
  • Strong knowledge of monitoring tools and technologies.
  • Excellent communication and interpersonal skills

Technologies Required:

  1. MS office tools, Excel functions, ITIL service model

2.Postman, API, Ticketing tools (Service now)

Experience:

2-4 years of experience in Production Application Support

Education Required:

Bachelors degree in computer science or a related field

Why Join Us?:

  • Opportunity to work with cutting-edge technologies in a fast-growing company.
  • Collaborative, innovative, and supportive work environment.
  • Competitive salary, benefits, and opportunities for professional growth and development.

How to Apply: If you are passionate about leading teams and developing high-quality applications, we would love to hear from you. Please submit your updated resume along with a cover letter explaining your relevant experience to

Location: Onsite @ Hyderabad

Regards,

Human Resource Team,

Kintetsu Global I.T., Inc.

Q City, Block B ,2nd Floor,Survey Nos.

109, 110, 111/2, Nanakramguda Village,

Serilingampally Mandal, R.R. District,

Hyderabad , Telangana.

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