IT Operations Manager- Service desk

Position Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service...

Job Title: IT Service Desk (Desktop/ System support)Location: Pune, MaharashtraType: Full Time/ Direct PlacementShift Timing- Rotational shift (rotational week offs)Job Description:Experience & Qualifications· Graduation mandatory·Only SD Experienced candidates can apply.· Candidate should have excellent communication.· Good Knowledge of Laptop/Desktop...

Role-IT Operations Manager (Female candidates only)Exp-8+ years of experience in International BPO(service desk)Must have 2+ years of Managerial Experience on papersLoc-PuneNp- Imm to 30 Day'sWFO| US Rotational shiftsCTC-16 LPACon

Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...

About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

Job Description Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global...

- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

Role Overview : The Service Desk Manager will lead the IT Service Desk function, ensuring operational excellence, continuous improvement, and superior end-user support. This role will oversee all Level 1 and Level 2 support teams, manage ServiceNow ITSM modules, and act as the key owner of incident management, request fulfillment, knowledge management, and...

Seeking a Senior Manager to lead Service Desk Operations, Engineering,and SRE initiatives focused on modernization,automation,and AI transformation.Drive ITIL governance via ServiceNow,enhance reliability,and lead global teams for service excellence.

Job Alert Position -Service Head-Client OperationsExperience YearsWork location - Pune Responsible for delivery, transformation, client management and P&Lfor Customer Service and Global Service Desk Accounts Manage multiple accounts with a large team across multiplegeographies. Oversee Day to day SLAs and key deliverables Coordinates and partners...