Service Desk Lead
2 days ago
Job Description About the Role: We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact between end users, vendors, and internal support teams. Key Responsibilities: - Monitor the ticketing system; ensure timely resolution of service requests and incidents. - Coordinate with internal teams via calls and chat to resolve issues end-to-end. - Appropriately assign tickets to relevant teams with comprehensive log notes. - Liaise with vendors to track issues and corrective actions. - Respond to client requests across calls, emails, and chats with professionalism and urgency. - Escalate recurring technical issues to higher management with documented patterns. - Take full ownership of user issues and work toward resolution and satisfaction. - Identify and raise risks related to hardware faults or urgent replacement needs. - Ensure accurate preparation, documentation, and maintenance of service desk data. - Participate in process improvements, reporting, and knowledge base documentation. . Key Competencies & Skills: - Effective Communication: Strong verbal and written skills to convey information clearly and professionally. - Multitasking: Ability to manage multiple tasks such as incident resolution, escalations, and reporting simultaneously. - Problem-Solving: Swift identification and resolution of service issues to ensure end-user satisfaction. - Time Management: Prioritize workloads effectively to meet SLAs and internal deadlines. - Conflict Resolution: Resolve user concerns and inter-team conflicts in a calm and productive manner. - Technical Proficiency: Familiarity with phone systems and MS Office tools (Excel, Outlook, PowerPoint). - Organizational Skills: Efficient management of documentation, scheduling, and reporting duties. Desirable Traits: - Proactive mindset with attention to detail. - Strong leadership and team coordination abilities. - Customer-focused approach with a drive for continuous service improvements. - ITIL Certification.
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IT Service Desk Team Lead
2 weeks ago
India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...
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Service Desk Lead
5 days ago
Hyderabad, Telangana, India Yitro Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Service Desk LeadJob Locations: HyderabadMode of Work: Work from officeYears of Exp :9+ yearsJob Summary:Qualifications:Education:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Experience:Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a...
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Service Desk Lead
2 weeks ago
Hyderabad, Telangana, India HTC Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole: Service Desk LeadLocation: Hyderabad, IndiaWork Mode: Work from Office 5 days a weekShift: 24x7 rotational support (including night shifts aligned to US hours)Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory roleEmployment Type: Full-timeAbout the RoleWe are seeking an experienced...
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IT Service Desk Team Lead
3 weeks ago
Bengaluru, India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...
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Service Desk Team Lead
3 weeks ago
Bengaluru, India BETSOL Full timeJob Description Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Service desk manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
5 days ago
India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
