Service Desk Lead
3 weeks ago
Job Description About the Role: We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact between end users, vendors, and internal support teams. Key Responsibilities: - Monitor the ticketing system; ensure timely resolution of service requests and incidents. - Coordinate with internal teams via calls and chat to resolve issues end-to-end. - Appropriately assign tickets to relevant teams with comprehensive log notes. - Liaise with vendors to track issues and corrective actions. - Respond to client requests across calls, emails, and chats with professionalism and urgency. - Escalate recurring technical issues to higher management with documented patterns. - Take full ownership of user issues and work toward resolution and satisfaction. - Identify and raise risks related to hardware faults or urgent replacement needs. - Ensure accurate preparation, documentation, and maintenance of service desk data. - Participate in process improvements, reporting, and knowledge base documentation. . Key Competencies & Skills: - Effective Communication: Strong verbal and written skills to convey information clearly and professionally. - Multitasking: Ability to manage multiple tasks such as incident resolution, escalations, and reporting simultaneously. - Problem-Solving: Swift identification and resolution of service issues to ensure end-user satisfaction. - Time Management: Prioritize workloads effectively to meet SLAs and internal deadlines. - Conflict Resolution: Resolve user concerns and inter-team conflicts in a calm and productive manner. - Technical Proficiency: Familiarity with phone systems and MS Office tools (Excel, Outlook, PowerPoint). - Organizational Skills: Efficient management of documentation, scheduling, and reporting duties. Desirable Traits: - Proactive mindset with attention to detail. - Strong leadership and team coordination abilities. - Customer-focused approach with a drive for continuous service improvements. - ITIL Certification.
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Service Desk Lead
6 days ago
Hyderabad, Telangana, India Yitro Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Service Desk LeadJob Locations: HyderabadMode of Work: Work from officeYears of Exp :9+ yearsJob Summary:Qualifications:Education:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Experience:Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a...
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Service Desk Lead
2 days ago
Remote - India Guggenheim Investments Full time ₹ 6,00,000 - ₹ 18,00,000 per yearPosition SummaryResponsibilities Key Responsibilities:Lead GI's team of India based IT service desk professionals, working closely with GI's Head of Service Desk & User Experience to manage, track, and improve team capabilitiesAid in the implementation & adherence to a "follow the sun" support model to support GI's 24/7 service deskOversee diagnosis and...
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IT Service Desk Manager
3 weeks ago
Chennai, India Hectae Analytics and Software Solutions Full timeJob Description About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and...
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Service desk manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Manager, It Service Desk
1 day ago
Hyderabad, India Whatjobs IN C2 Full timePosition Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Team Lead- Service Desk
5 days ago
Hyderabad, India Ghrs Training Full timeJob Description Team Leadership & Management: - Supervise, motivate, and mentor a team of Service Desk Analysts, fostering a positive and productive work environment. - Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members. - Monitor team schedules, adherence, and shift rotations to ensure adequate...
