Service Desk Manager
4 days ago
Company Description
Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall detection, and welfare check solutions. Telelink is committed to delivering reliable and cost-effective solutions, backed by a team of experienced professionals dedicated to customer satisfaction.
Role Description
This is a full-time remote role for a Service Desk Manager. The Service Desk Manager will be responsible for overseeing technical support and service desk operations, managing the IT service management functions, and ensuring high levels of customer satisfaction. Daily tasks will include managing service desk staff, responding to help desk requests, maintaining service level agreements, and implementing service improvements.
Qualifications
- Service Desk Management and Service Desk skills
- Technical Support and Help Desk Support skills
- Experience in IT Service Management
- Excellent leadership and team management abilities
- Strong problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work independently and remotely
- Bachelor's degree in Information Technology, Computer Science, or related field is a plus
- Experience in the telecommunications or healthcare industry is a plus
Hands-on technical background in telecommunications, networking, or voice engineering .
- Familiarity with ticketing platforms such as Zendesk, ServiceNow, or Freshdesk.
-
Service desk manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Manager
4 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Manager
5 days ago
India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Manager
5 days ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
-
Service Desk Analyst
3 weeks ago
india TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
-
Service Desk Specialist
1 week ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote...
-
Service Desk Specialist
2 weeks ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
-
Service Desk Specialist
1 week ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
-
IT Service Desk Team Lead
2 weeks ago
India Innovatia Technical Services Inc. Full timeJob Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...
