International Benefits Administration

3 weeks ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

Job Title : International Benefits Administration

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–10 years

Employment Type: Full-Time

Must Have: Global Benefits Administration (US, UK, Europe, Africa, Latin America, Southeast Asia), Stakeholder & Vendor Management, Workday & Service Now

Position Overview

We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America . The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams.

Key Responsibilities:

Global Benefits Administration:

  • Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
  • Collaborate with teams to administer various benefits
  • Experience in payroll processing, claims & vendor file SFTP
  • Experience in Pension enrollments and updates
  • Experience in wellness benefits and group health insurance and medical benefits
  • Experience in pre and post pension payroll and active payroll checks
  • Experience in supplier invoicing collaboration with finance teams

Stakeholder and Vendor Management:

  • Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
  • Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

Employee Engagement and Communication:

  • Lead onboarding sessions to educate employees about benefits programs.
  • Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

Tool and Technology Expertise:

  • Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
  • Ensure data integrity and accuracy in all platforms.

Operational Excellence:

  • Flexible to work with global teams, ensuring availability for urgent matters across time zones.
  • Proactively resolve issues related to benefits administration with a focus on employee satisfaction.

Experience:

  • 4–10 years of hands-on experience in global benefits administration, managing diverse geographies.
  • Language Proficiency: Native-level fluency in English (both verbal and written).
  • Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
  • Experience in payroll processing, claims & vendor file SFTP
  • Experience in Pension enrollments and updates
  • Experience in wellness benefits and group health insurance and medical benefits
  • Experience in pre and post pension payroll and active payroll checks
  • Experience in supplier invoicing collaboration with finance teams

Skills:

  • Exceptional stakeholder and vendor management skills.
  • Strong personality with the ability to lead sessions and confidently address diverse audiences.
  • Proficient in Darwin, Workday, and ServiceNow tools.
  • SLA & KPI Adherence
  • Process Improvement and Compliance
  • Excellent Communication and Analytical Skills

Flexibility:

  • Willingness to work in a shift dependent on geography/region coverage requirements across a 24-hour * 7 service delivery

Preferred Attributes:

  • Knowledge of local benefits policies and labor laws in the specified regions.
  • Strong analytical and problem-solving skills.
  • A proactive approach to improving processes and enhancing employee experience.

Working Conditions:

  • Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
  • Work from Office (No work from home)
  • Agile to extended work hours when needed to meet deadlines without prompting.

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Acquisition

Tata Consultancy Services Limited



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