
International Benefits Administration
3 weeks ago
Job Title : International Benefits Administration
Location: Olympus, Thane, Mumbai
Shift: US Night Shift (24x5 Rotational Support)
Experience Required: 4–10 years
Employment Type: Full-Time
Must Have: Global Benefits Administration (US, UK, Europe, Africa, Latin America, Southeast Asia), Stakeholder & Vendor Management, Workday & Service Now
Position Overview
We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America . The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams.
Key Responsibilities:
Global Benefits Administration:
- Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
- Collaborate with teams to administer various benefits
- Experience in payroll processing, claims & vendor file SFTP
- Experience in Pension enrollments and updates
- Experience in wellness benefits and group health insurance and medical benefits
- Experience in pre and post pension payroll and active payroll checks
- Experience in supplier invoicing collaboration with finance teams
Stakeholder and Vendor Management:
- Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
- Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.
Employee Engagement and Communication:
- Lead onboarding sessions to educate employees about benefits programs.
- Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.
Tool and Technology Expertise:
- Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
- Ensure data integrity and accuracy in all platforms.
Operational Excellence:
- Flexible to work with global teams, ensuring availability for urgent matters across time zones.
- Proactively resolve issues related to benefits administration with a focus on employee satisfaction.
Experience:
- 4–10 years of hands-on experience in global benefits administration, managing diverse geographies.
- Language Proficiency: Native-level fluency in English (both verbal and written).
- Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
- Experience in payroll processing, claims & vendor file SFTP
- Experience in Pension enrollments and updates
- Experience in wellness benefits and group health insurance and medical benefits
- Experience in pre and post pension payroll and active payroll checks
- Experience in supplier invoicing collaboration with finance teams
Skills:
- Exceptional stakeholder and vendor management skills.
- Strong personality with the ability to lead sessions and confidently address diverse audiences.
- Proficient in Darwin, Workday, and ServiceNow tools.
- SLA & KPI Adherence
- Process Improvement and Compliance
- Excellent Communication and Analytical Skills
Flexibility:
- Willingness to work in a shift dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
Preferred Attributes:
- Knowledge of local benefits policies and labor laws in the specified regions.
- Strong analytical and problem-solving skills.
- A proactive approach to improving processes and enhancing employee experience.
Working Conditions:
- Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
- Work from Office (No work from home)
- Agile to extended work hours when needed to meet deadlines without prompting.
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register
· Step 1: Visit
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Warm Regards,
Suman Guha
HR Sourcer - Talent Acquisition
Tata Consultancy Services Limited
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