Learning and Development coordination

Purpose of the role: To provide an effective and efficient learning and development coordination service.

Main duties:

The post holder is responsible for the following areas to provide an effective learning and talent development coordination service in the UK:

The Learning & Development Coordinator is responsible for working closely with relevant stakeholders to ensure all learning interventions are delivered in a well-coordinated way. This includes, though not limited to:

Learning and Development coordination

• Acting as the point of contact for learning queries and escalating with the team as required - Responding to all queries received in line with SLA
• Assisting with the coordination, testing, deployment and escalation of mandatory training
• Coordinating bespoke requests, in-line with processes set by the L&TD team
• Coordinating room bookings for in-person delivery
• Coordinating call details for virtual classroom delivery
• Coordinating session outlines and course overviews for sessions and workshops
• Coordinating psychometric reports and other resources required in workshops (including setting up and management of reports and resources used in L&TD workshops/ sessions)

• Coordination of guest speakers:

• Diary management

• Room bookings
• Virtual classroom set-up
• Equipment/remote delivery tools, and
• Associated

• facilities/resources/tools supporting remote and/or face-to-face delivery options

• Monitoring and follow-up of attendance

• Collaboration with the wider Learning & Development Team and Business Subject Matter Experts to understand requests and requirements, in-line with L&TD processes
• Identify opportunities for improving processes or practices in the department and lead the implementation of these. This could include the implementation of new technologies or updating of workflows to ensure efficiency and effectiveness at all stages
• Supporting the Learning & Development Team with coordination of other types of learning related projects/workshops when required, which may include preparation and distribution of materials such as agendas and other resources
• Monitoring and reporting on progress of project-related activities to the project team

Course management (via LMS)

• Setting up courses on the LMS with accurate information
• Supporting bookings
• Monitor and modify registrations as required
• Review and manage existing and closed courses and sessions

• Escalation of courses / sessions with low uptake (less than 5 people) a week in advance and coordinate further communications

• Updating the Learner Management System (LMS) and project files as required with learning materials, attendance records and other project requirements

• Ensuring all reminders/notifications and pre and post communication are correctly sent out to maintain a high level of attendance
• Coordinating of evaluation measures, in-line with L&TD processes
• Coordinating and providing reports
• Compilation of month-end and ad-hoc reports for internal and external stakeholders
• Review assessments/evaluation feedback and generate insights
• Supporting our colleagues in their use of the LMS responding to and resolving queries they have within our agreed SLA
• Provide cover for colleagues as and when required
• Updating and maintaining the LMS, including for example, enrolling learners, open/close courses, spot check starters/leavers, enrolments, attendance marking and maintaining resource areas

This job description is not exhaustive and provides an overview of the role. The postholder may be required to complete additional or different duties that are relevant to the job grade

Person Specification

Experience

• Experience of coordinating learning and development in a fast-paced, professional environment
• Experience of working with a learning management system
• Experience of stakeholder management

Skills:

• Ability to create and maintain content on the firms LMS (U-Learn)
• Ability to create and maintain content on the firms Intranet
• Digital Skills skills and experience of using full MS Office suite, SharePoint, learning management systems and setting up virtual classroom and working with reports in Excel and PowerBI
• Creative problem solving – proactively investigate, analyse and resolve problems through appraising options, and collaboration with others where needed
• Data Analysis and reporting - ability to interpret course monitoring data and articulate this to stakeholders in a meaningful and engaging way using relevant tools and techniques, such as dashboards and reports
• Provides clear information and communications that are easy to understand and user friendly