Customer Support Specialist

1 week ago

Noida, India Ginger Webs Pvt. Ltd Full time

Ginger Webs is a leading technology company in the assessment and testing industry. We are driven by an ideology to make unique, easy to use and futuristic applications. We are having a decade of experience in the assessment industry, the OMR experience leverages the foundation of online assessment and helped us build a platform that can support large volume online assessment with ease. Ginger Webs evaluate more than 1 million assessments in a month. The first company to develop products for evaluating exams on paper, web, mobile and tablet devices.

Ginger Webs is ISO 9001:2008 certified as well as ISO 9001:27001 certified. Ginger Webs is capable of handling large concurrent users online. A network of 250 test center associates in more than 100 cities. We have done extensive research and development in the field of education and have more than 2000+ clients in India and Abroad including premiere clientele like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI and many more.

Designation - Associate Customer Delight

1. Prior working experience as a customer support executive.(3+years)

2. Customer service orientation.

3. Good communication skills.(Proficiency in English)

4. Working knowledge of customer service software is an added advantage.

5. Ability to think strategically.

6. Advanced troubleshooting and multi-tasking skills.

7. Advanced listening and verbal/written communication skills to understand customer's needs and ability to respond clearly and concisely.

8. Must be a graduate (Technical degree is preferable)

9. Good knowledge of MS Office.

10. Open to travel when needed.

Note: Work from office, Sector 58, Noida

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance

Work Location: In person

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