▷ [Only 24h Left] Service Desk Specialist
2 weeks ago
Requirement: -
We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate. This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support.
Responsibilities
- Respond to telephone, email, and online requests for technical support.- Provide high level of customer service and quick resolution times- Follow-up directly with the customers.- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.- Identify, research, and resolve technical problems of moderate complexity.- Provides support to end users for computer, application, system, device, access, and hardware issues.- Document, track, and monitor technical issues using applicable systems and tools.- Utilize Service Desk software to keep track of help tickets, resolution and working times.- May coordinate with other teams or departments to resolve user problems- Escalate unresolved issues to the next level of support personnel- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.- Provide feedback on processes and make recommendations on areas to improve- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.- Provide guidance and support and keep information on company IT products and services.- Assist in support of all business-related Information Technology systems.
Preferred Qualifications:
- Associate degree in computer related field or equivalent training preferred.- CompTIA A+ (Preferred) Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.- Proficient with Windows 10 OS, Mac & Mobile (iOS & Android).- Basic ability to work independently and manage one’s time.- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.- Customer-oriented and patient.
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