Service Desk Lead
3 weeks ago
Experience: 2 - 5
Location: Hyderabad, Chennai
Job Description:
People Management Skills
Service Desk Operations experience
Excellent English language voice and written com skills
Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
Willingness to work in 24/7 ops incl night shifts and weekends
IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
ITIL V4 Foundation
Infrastructure technical support experience
Willingness to work in night shifts and weekends
Excellent communication skills
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