ITIS Service Desk

1 week ago

Delhi, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: ITIS Service Desk
Experience Range: 4 – 6 Years
Location: Chennai
Must-Have:
Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace
Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
A complete understanding of the organization’s business.
An ability to think critically about systems and to make adjustments consistently as needed.
The ability to manage time effectively while setting the tone of the team through modelling and leadership.
Interested candidates pls share your cv to mailid: with subject " ITIS Service Desk" for further Discussion

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