Service Desk Specialist
21 hours ago
What we are looking forRole: Service DeskExperience Range: 5 – 8 YearsLocation: ChennaiMust Have:Answers and responds to inbound calls or electronic requests from end-users regarding productsCreates and documents all support calls from the user community into the service desk tracking softwareApplies skills to resolve all technical trouble tickets at the service desk before referring to technical supportAnalyses and resolves all application software or hardware incidents and requests from end-usersEnsures to log and tracks incidents and requests from identification through resolution stagesFollows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is completeUpdates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contactEnsures accurate and necessary information is obtained by utilizing Remedy Templates when availableResponsible for providing on-call support as neededGood to Have:Establishes and develops relationships with other IT&S teams through frequent constructive communicationResponsible for identifying shortcomings for implementing process improvementsComplies with and supports HCA IT&S standards, policies, and proceduresLogs incidents and requests into appropriate product categorizationEnsures timely resolution or escalation of incidents, and promptly communicates on progress to end-usersHandles customers’ issues or requests with professional attitude.
Essential:Proven experience as a
help desk technician
or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedMinimum Qualification:•15 years of full-time education•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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Service Desk Specialist
3 weeks ago
Delhi, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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Service Desk Specialist
3 weeks ago
delhi, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7) 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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Service Desk Specialist
3 weeks ago
delhi, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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Technical Service Desk Specialist
1 day ago
Delhi, Delhi, India SAT MICROSYSTEMS PVT LTD Full timeJob DescriptionWe are seeking a skilled Technical Service Desk Specialist to join our team at SAT Microsystems PVT LTD. The ideal candidate will have 4+ years of technical experience and a strong background in IT service management.Key ResponsibilitiesProvide top-notch technical support to our customers via remote desktop assistance.Utilize ITSM tools for...
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Technical Support Specialist
2 weeks ago
Delhi, Delhi, India TransPerfect Full timeAbout the Role: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in the IT Service Desk. This is an exciting opportunity to work with a dynamic team, providing top-notch technical support to our customers.
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Service Desk Specialist
20 hours ago
Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 5 – 8 YearsLocation: ChennaiMust Have:Answers and responds to inbound calls or electronic requests from end-users...
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Service Desk
1 month ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Analyst
2 weeks ago
Delhi, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
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Service Desk Analyst
2 weeks ago
delhi, India TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
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Service desk analyst
2 weeks ago
Delhi, India TransPerfect Full timeOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...
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Service Desk Analyst
3 weeks ago
Delhi, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...
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Service Desk Analyst
3 weeks ago
delhi, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD: Location: Hyderabad, Telangana, India Role - Service Desk Agent – L1 Band -B1 Experience - 2 Years - 4 Years Designation - Servicedesk Associate Language-English (Read + Write + Speak) Type Of Support-Voice process Work place-Hyderabad, Telangana, India Job Description: Technical Support/Service Desk Agent -L1 will be the part...
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Service Desk Analyst
3 weeks ago
delhi, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...
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Service Desk Supervisor
6 months ago
Delhi, Delhi, India Sone India Group of Industries | Entertainment & Event | Full time**Service desk Supervisor** **Location - CP New Delhi,** **4+ Years** **4.5lpa** **- Graduate** **- Team handling Experience** **- Good Management Skills** **- Good Hardware skills** **- Good Communication skills** **- Good MIS Skills** Pay: ₹400,000.00 - ₹450,000.00 per year Day range: - Monday to Friday Shift: - Day...
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Service Desk Executive
3 weeks ago
Delhi, Delhi, India Innefu Labs Pvt. Ltd Full timeCompany: Innefu Lab Pvt. Ltd. Role: Service Desk Executive Experience: 0-2 years **Location: Delhi** Notice Period: Immediate Joiner Or 15 days We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt...
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Service Desk L1
3 weeks ago
delhi, India Tata Consultancy Services Full timeRequired Information Details1 Role** Service Desk Agent2 Required Technical Skill Set** Service Desk Operation with good fluency in English (Read/write/Speak)4 Desired Experience Range** 2-85 Location of Requirement KolkataDesired Competencies (Technical/Behavioral Competency)Must-Have**(Ideally should not be morethan 3-5) · At least 3 years of previous IT...
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Service Desk
2 days ago
Delhi, India Tata Consultancy Services Full timeTCS hiring!!Role: Service DeskLocation: ChennaiExperience: 2-5Must Have:Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills, communication to handle US customerRequires good verbal and written communication skills as well as strong customer service and interpersonal skillsNeed for international client...
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ITIS Service Desk Analyst
21 hours ago
Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ITIS Service Desk AnalystExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:Answers and responds to inbound calls or electronic requests...
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Delhi, Delhi, India Rohde & Schwarz Full timeJoin Our Team as a Technical Support SpecialistWe are seeking an experienced technical support specialist to join our global service desk team. As a key member of our technical management team, you will be responsible for providing high-quality technical support to our customers worldwide.About the Role:Provide technical support to customers via phone,...
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Service Desk
6 months ago
Delhi, India Tata Consultancy Services Full time**Job Role**: - Service Desk Agent **Experience Range**: - 1 to 5 Years **Location**: - Noida - Provide Level 1 support for all in scope services. - Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group. - Perform active case management and be accountable for...