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Service Desk Analyst
2 months ago
Role - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, India
Job Description:Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.Acts as single point of contact for all IT related issues.Provides status and updates on tickets to authorized usersAdherence to policies and procedures, closure of open calls after resolution.Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call ResolutionIdentifying the issue and categorizing / prioritize the incident