Wipro | Service Desk Analyst | india

4 days ago


Delhi, India Wipro Full time
Service Desk Analyst:

Good knowledge of laptop desktop troubleshootingQualification- Only Freshers graduates can applyLanguage- Should know EnglishShift- 24/7 rotational shift (including night shifts)Location- Hyderabadimmediate joiners preferred.

Role:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring urgent attention and action4. Log all contacts and document all the activities and results accurately and completely within the incident management tool5. Deal with and resolve helpdesk requests6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Skills Required :1. Previous experience in IT helpdesk (Voice)2. Excellent communications skills (verbal and written)3. Knowledge on ITIL Framework and Terminologies4. Knowledge on Windows, Mac operating systems & VDI environments5. Demonstrated problem solving capabilities6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays8. Self-motivated achiever who gains satisfaction from providing excellent customer service9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.12. Excellent organizational skills13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user14. Good knowledge in Active Directory, MFA and printer mapping.

CTC -as per market standards.

  • Delhi, India Wipro Full time

    Service Desk Analyst:- Good knowledge of laptop desktop troubleshooting- Qualification- Only Freshers graduates can apply- Language- Should know English- Shift- 24/7 rotational shift (including night shifts)- Location- Hyderabad- immediate joiners preferred.Role:1. As a Support Analyst, you will be responsible for assisting end users on applications...

  • Service Desk Analyst

    4 weeks ago


    delhi, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service Desk Analyst

    4 weeks ago


    Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...


  • Delhi, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service desk analyst

    4 weeks ago


    Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...


  • Delhi, India Wipro Full time

    Should have around 7+ years of working experience in SAP ISU as a Techno-functional / functional expert, experience in S/4 Hana for utilities is preferredExpertise in ISU development in areas like Billing, device management or FICAExperience of working as Techno- functional lead in at-least 1 end to end SAP for utilities implementationsShould have worked in...


  • Delhi, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst...


  • Delhi, India Wipro Full time

    RTL Design Manager:Job Description:15+ years of work experience in VLSI RTL IP or Subsystem design. Based on prior skill and desire to learn, the new hire will contribute in either SoC Clock, SoC Power IP/Subsystem, BUS/Subsystem, Peripheral/CPU/GPU Subsystem or other Mobile SoC Subsystem.1. In depth understand of Digital design principles. AMBA SoC BUS...

  • Service Desk Analyst

    1 month ago


    Delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD:​Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...


  • Delhi, India Wipro Full time

    Dear Candidates,Wipro is Hiring!!!Data Analytics ArchitectExperience- 10 - 15yrsLocation- PAN IndiaNotice Period - Immediate - 30 daysKey Responsibilities:Good knowledge on setting up Azure resources like ADF, ADLS, Synapse Analytics.Good hands on knowledge on working on Fabric Data Factory5+ years Experience working on Azure cloud data...


  • delhi, India Wipro Full time

    Hi All, Wipro is hiring for Webmethods and Kafka Integration role for Pan India Location. Webmethods JD:Exp on webMethods integration development Exp Level: 7-11 Years Notice Period: Any NP Exp on kafka topic,schema,applications, serviceaccounts and listeners Exp on UM Exp JDBC adapters and additional adapters knowledge should have knowledge on creating...

  • Service Desk Analyst

    1 month ago


    delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD: ​ Location: Hyderabad, Telangana, India Role - Service Desk Agent – L1 Band -B1 Experience - 2 Years - 4 Years Designation - Servicedesk Associate Language-English (Read + Write + Speak) Type Of Support-Voice process Work place-Hyderabad, Telangana, India Job Description: Technical Support/Service Desk Agent -L1 will be the part...


  • delhi, India Wipro Full time

    Company DescriptionWipro Limited is a leading technology services and consulting company with a holistic portfolio of capabilities in consulting, design, engineering, and operations. With nearly 245,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses....


  • Delhi, Delhi, India Wipro Full time

    Job Description:Pursue a challenging career opportunity with Wipro as a Software Engineer specializing in Automotive Powertrain. This role is based in Pune and requires at least 3 years of experience in the relevant domain.About Us:Wipro is a leading IT services company that offers a wide range of solutions to clients globally. We are committed to delivering...

  • Service Desk Analyst

    1 month ago


    delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD:​Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...


  • delhi, India Wipro Full time

    Hi All,Wipro is hiring for Webmethods and Kafka Integration role for Pan India Location.Webmethods JD:Exp on webMethods integration developmentExp Level: 7-11 YearsNotice Period: Any NPExp on kafka topic,schema,applications, serviceaccounts and listenersExp on UMExp JDBC adapters and additional adapters knowledgeshould have knowledge on creating restful...


  • Delhi, India Wipro Full time

    Dear Candidates,Wipro is Hiring!!!Informatica Data CatalogExperience- 6+ YearsLocation- PAN IndiaNotice Period - Immediate - 30 daysRoles & Responsibilities:Overall experience of 6+ years with good experience of working inInformatica Data Catalogue Implementation.Proven experience withInformatica Data Catalog .Strong understanding of Data Discovery, Business...


  • Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...


  • delhi, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst...


  • Delhi, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ITIS Service Desk AnalystExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:- Answers and responds to inbound calls or electronic requests...