Healthcare voice process

18 hours ago

Bengaluru, India Wroots Global Full time

Voice hiring for AR calling and health insurance International Voice.
Location :- Bangalore

Shift :- US shift (Rotational)
Pick and drop available, Food available.
We are seeking a Patient Support Service Representative (Voice) to handle customer
queries and provide assistance related to healthcare services. The role requires
eective communication skills, attention to detail, and the ability to work in a fast-
paced environment.
What job duties can I expect to perform as a Customer Support Representative?

Handle inbound and outbound calls related to healthcare services.
Service customers seeking support with their monthly healthy benet package.
This monthly benet can be used in pharmacies and is present on a card to be
used for over-the-counter medications such as cold/u and nutritional
supplements.

Customers will seek help with replacement cards, balance checks, and contact
information updates.
Successful associates can distinguish varying levels of customer complexity &
communicate

Ensure compliance with HIPAA and other healthcare regulations.
Resolve customer queries efiiciently while maintaining professionalism.
Maintain records of patient interactions and escalate complex cases when
needed.

Bachelor's degree in any field
Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.

Basic knowledge of healthcare processes and medical terminologies (preferred).
Problem-solving and multitasking abilities.

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