
Exciting Career Opportunity International Voice Process
2 weeks ago
Job Description
Join a leading healthcare BPO in Bangalore, providing international voice support to clients based in the US. This role involves handling customer queries related to healthcare services and ensuring high-quality service delivery in a fast-paced environment.
Responsibilities:
- Handle inbound/outbound calls from international (US) healthcare clients
- Provide information, resolve queries, and manage service requests professionally
- Document call details accurately and follow call handling procedures
- Maintain compliance with healthcare communication standards and data privacy regulations
- Collaborate with internal teams to ensure customer satisfaction
Eligibility Criteria:
- Graduate or undergraduate with excellent English communication skills
- Prior experience in international voice process (healthcare preferred)
- Willingness to work in US rotational shifts with rotational weekly offs
- Strong problem-solving skills and attention to detail
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