Apply Now International Voice process

3 days ago

Bengaluru India Trigent Software Inc Full time

Job Description Position Overview We are seeking dynamic and motivated individuals to join our team as International Voice Process Executives . This role is ideal for candidates who are passionate about providing exceptional customer support in a fast-paced environment. As part of our international BPO team, you will be responsible for handling voice calls from customers across the globe, ensuring their queries are addressed efficiently and effectively. With a competitive annual salary of 4,50,000 , this is an excellent opportunity for those looking to build a career in the international call center industry. Key Responsibilities - Handle inbound and outbound voice calls from international customers, providing top-notch customer support. - Resolve customer queries and issues in a timely manner while maintaining a high level of professionalism. - Document all interactions with customers accurately in the system. - Collaborate with team members to improve processes and enhance customer satisfaction. - Adhere to company policies and procedures while ensuring compliance with international standards. - Participate in training sessions and workshops to enhance skills and knowledge related to the voice process. Qualifications We are looking for candidates who meet the following criteria: - Educational Qualification: Minimum of a high school diploma; a degree is preferred. - Experience: 0 to 4 years of experience in an international BPO or call center environment. - Skills: - Excellent verbal and written communication skills in English. - Strong customer service orientation with the ability to handle challenging situations. - Familiarity with international voice processes and customer support. - Ability to work in a night shift schedule. - Proficient in using computers and various software applications. - Work Location: Positions are available in Navi Mumbai, Mumbai City, and Bangalore . - Employment Type: This is a contractual position with opportunities for growth and development. - Number of Positions Opened: We are looking to fill 10 positions . If you are ready to take on this exciting challenge and be part of a vibrant team, we encourage you to apply. Join us in delivering exceptional service to our international clientele and take your career to new heights This job is provided by Shine.com

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