International Voice Process

1 week ago

Bengaluru India WebTech Software Solutions Full time

Job Description Job Description Job Title: Customer Care Executive - International Voice Process Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice Process. We welcome applications from individuals with PUC (12th grade), Undergraduates, Graduates, and experienced professionals, including freshers and those looking to restart their careers. Job Description: As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional support. Your primary responsibilities will include: - Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times. - Needs Assessment: Identify and assess customers needs to achieve satisfaction. - Timely Response: Ensure that calls, emails, and web tickets received at the helpdesk are responded to within the specified time frame and resolved or escalated as necessary. - Information Accuracy: Provide accurate, valid, and complete information by using the appropriate methods and tools. - Workload Management: Manage a fair workload while being willing to go the extra mile to meet desired results. - Tools Experience: Experience with general tools. - Process Improvement: Refine support processes, define priorities for support requests, and assist in training other team members as our customer base grows. Desired Candidate Profile: We are seeking candidates who meet the following criteria: - Educational Background: PUC (12th grade), Undergraduates, or Graduates. - Communication Skills: Excellent English communication skills are essential. - Experience: Previous experience in customer support or related fields is advantageous, but - freshers are welcome to apply . - Career Restart: Individuals looking to restart their careers after a break are encouraged to apply. Important Points: Please apply only if you are comfortable with the following conditions: - Shifts: Rotational shifts (including night shifts for US/UK). - Work Schedule: 5 days of working per week. (Rotational week off) - Transport: transport will be provided. (Pick Up Drop) - Work Environment: This is a complete work-from-office position located in Bangalore. Walk-In Interview Please attend onwards 28th July 2025 to 02nd Aug 2025 , so we can complete all rounds on the same day and extend an offer to you on the spot If you are interested in joining our dynamic team and meet the above qualifications, please submit your application. Best regards, HARI - Talent acquisition WebTech Software Solutions Contact : 7618776218 Email: [Confidential Information] Venue Details WebTech Software Solutions 1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048 This job is provided by Shine.com

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