CELONA Private 5G

3 days ago

Noida, India HCLTech Full time
Dear Candidate,
Kindly find below JD.
Location - Noida, Chennai and Bangalore
Responsibilities & Qualifications
Responsibilities
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model
Technology Knowledge
- Extensive experience in Private 5G environment
- Celona technology specialist
- Cisco SDA
- Router - Cisco (BGP, EIGRP, MPLS, WAN)
- Switch – Cisco
- Load Balancer - F5
- SD-WAN experience a plus
Qualifications
- Min 8+ years of Network Engineer experience supporting global network infrastructures
- Experience in working as part of a global support (follow the sun) model
- Cisco CCIE and other industry standard networking certifications
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
- Extensive hands-on experience with:
- Cisco Prime
- Cisco Wireless LAN technologies
- Cisco WLAN Controllers
- Cisco SDA
- Cisco ASR, ISR and Catalyst product families
- Cisco Meraki Devices MS and MX Series.
- F5 Load balancers
- Cisco SD-WAN
Soft Skills
- Excellent verbal and written communication skills (English)
- Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
- Excellent customer handling skills
- Ability to handle high pressure situations
- Can drive HCL’s value and its methodology
Certifications
- CCIE
- CCIE Enterprise Wireless
- CCIE Enterprise Infrastructure
- CCIE Service Provider
- F5-CSE/ F5-CTS
- 300-415 ENSDWI certification
- ITIL v4

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