CELONA Private 5G

4 weeks ago

Noida, India HCLTech Full time

Dear Candidate,


Kindly find below JD.


Location - Noida, Chennai and Bangalore


Responsibilities & Qualifications

Responsibilities

  • Handling tickets / Incidents via Service Now platform
  • Lead technical incident calls as a SME
  • Troubleshooting and providing break fix support to technical issues
  • Perform root cause analysis of raised issues
  • Defining process improvements and ensuring that the processes are adhered to
  • Take shared ownership of resolving issues in a SLA driven environment
  • Mentoring / training team members as a SME
  • Testing and auditing as required from time to time
  • Improves and maintains customer and employee satisfaction
  • Work as part of a Follow the Sun support global support model

Technology Knowledge

  • Extensive experience in Private 5G environment
  • Celona technology specialist
  • Cisco SDA
  • Router - Cisco (BGP, EIGRP, MPLS, WAN)
  • Switch – Cisco
  • Load Balancer - F5
  • SD-WAN experience a plus

Qualifications


  • Min 8+ years of Network Engineer experience supporting global network infrastructures
  • Experience in working as part of a global support (follow the sun) model
  • Cisco CCIE and other industry standard networking certifications
  • Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
  • Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
  • Extensive hands-on experience with:
  • Cisco Prime
  • Cisco Wireless LAN technologies
  • Cisco WLAN Controllers
  • Cisco SDA
  • Cisco ASR, ISR and Catalyst product families
  • Cisco Meraki Devices MS and MX Series.
  • F5 Load balancers
  • Cisco SD-WAN

Soft Skills

  • Excellent verbal and written communication skills (English)
  • Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
  • Excellent customer handling skills
  • Ability to handle high pressure situations
  • Can drive HCL’s value and its methodology

Certifications

  • CCIE
  • CCIE Enterprise Wireless
  • CCIE Enterprise Infrastructure
  • CCIE Service Provider
  • F5-CSE/ F5-CTS
  • 300-415 ENSDWI certification
  • ITIL v4

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