CELONA Private 5G

3 weeks ago

Noida, India HCLTech Full time

Dear Candidate,

Kindly find below JD.

Location - Noida, Chennai and Bangalore

Responsibilities & Qualifications
Responsibilities
Handling tickets / Incidents via Service Now platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model
Techn ology Knowledge
Extensive experience in Private 5G environment
Celona technology specialist
Cisco SDA
Router - Cisco (BGP, EIGRP, MPLS, WAN)
Switch – Cisco
Load Balancer - F5
SD-WAN experience a plus
Qualifications

Min 8+ years of Network Engineer experience supporting global network infrastructures
Experience in working as part of a global support (follow the sun) model
Cisco CCIE and other industry standard networking certifications
Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
Extensive hands-on experience with:
Cisco Prime
Cisco Wireless LAN technologies
Cisco WLAN Controllers
Cisco SDA
Cisco ASR, ISR and Catalyst product families
Cisco Meraki Devices MS and MX Series.
F5 Load balancers
Cisco SD-WAN
Soft Skills

Excellent verbal and written communication skills (English)
Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
Excellent customer handling skills
Ability to handle high pressure situations
Can drive HCL’s value and its methodology

Certifications
CCIE
CCIE Enterprise Wireless
CCIE Enterprise Infrastructure
CCIE Service Provider
F5-CSE/ F5-CTS
300-415 ENSDWI certification
ITIL v4

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