CELONA Private 5G

1 week ago

Noida, India HCLTech Full time

Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & QualificationsResponsibilities- Handling tickets / Incidents via Service Now platform- Lead technical incident calls as a SME- Troubleshooting and providing break fix support to technical issues- Perform root cause analysis of raised issues- Defining process improvements and ensuring that the processes are adhered to- Take shared ownership of resolving issues in a SLA driven environment- Mentoring / training team members as a SME- Testing and auditing as required from time to time- Improves and maintains customer and employee satisfaction- Work as part of a Follow the Sun support global support modelTechnology Knowledge- Extensive experience in Private 5G environment- Celona technology specialist- Cisco SDA- Router - Cisco (BGP, EIGRP, MPLS, WAN)- Switch – Cisco- Load Balancer - F5- SD-WAN experience a plusQualifications- Min 8+ years of Network Engineer experience supporting global network infrastructures- Experience in working as part of a global support (follow the sun) model- Cisco CCIE and other industry standard networking certifications- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems- Extensive hands-on experience with:- Cisco Prime- Cisco Wireless LAN technologies- Cisco WLAN Controllers- Cisco SDA- Cisco ASR, ISR and Catalyst product families- Cisco Meraki Devices MS and MX Series.- F5 Load balancers- Cisco SD-WANSoft Skills- Excellent verbal and written communication skills (English)- Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties- Excellent customer handling skills- Ability to handle high pressure situations- Can drive HCL’s value and its methodologyCertifications- CCIE- CCIE Enterprise Wireless- CCIE Enterprise Infrastructure- CCIE Service Provider- F5-CSE/ F5-CTS- 300-415 ENSDWI certification- ITIL v4

  • CELONA Private 5G

    3 weeks ago

    Noida, India HCLTech Full time

    Dear Candidate, Kindly find below JD. Location - Noida, Chennai and Bangalore Responsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process...

  • CELONA Private 5G

    3 weeks ago

    Noida, India HCLTech Full time

    Dear Candidate, Kindly find below JD. Location - Noida, Chennai and Bangalore Responsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process...

  • CELONA Private 5G

    4 weeks ago

    Noida, India HCLTech Full time

    Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issuesDefining process improvements...

  • CELONA Private 5G

    4 weeks ago

    Noida, India HCLTech Full time

    Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issuesDefining process improvements...

  • CELONA Private 5G

    3 weeks ago

    Noida, India HCLTech Full time

    Dear Candidate, Kindly find below JD. Location - Noida, Chennai and Bangalore Responsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process...

  • ▷ Only 24h Left: CELONA Private 5G

    2 weeks ago

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    Job Description Dear Candidate, Kindly find below JD. Location - Noida, Chennai and Bangalore Responsibilities & Qualifications Responsibilities - Handling tickets / Incidents via Service Now platform - Lead technical incident calls as a SME - Troubleshooting and providing break fix support to technical issues - Perform root cause analysis of raised issues -...

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