Desktop Support

2 weeks ago

Hyderabad, India Robotico Digital Sdn Full time

Roles & Responsibilities:

  • User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation.
  • Install and configure Windows, Mac, Linux OS; user data backup/restore.
  • Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices.
  • Coordinate repairs, replacements, and procurement with vendors.
  • Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle.
  • Administer Active Directory and Group Policy.
  • Configure and maintain VPN connections for secure access.
  • Provide remote/onsite desktop support and troubleshoot IT hardware/software issues.
  • Manage IT asset inventory and software subscriptions.
  • Monitor endpoint protection (preferred: CrowdStrike) and apply security policies.
  • Record, prioritize, and resolve IT support tickets; maintain clear user communication.
  • Generate IT asset, ticketing, and vendor reports for management review.
  • Support ISO/ITSM processes and compliance documentation.
  • Coordinate with vendors/partners for procurement, repairs, and logistics.

Skills:

  • 3–5 years of IT support / system admin experience.
  • OS installation and troubleshooting (Windows, Mac, Linux).
  • Microsoft 365, Exchange Admin Center, Outlook configuration.
  • VPN setup, Active Directory, Group Policy management.
  • Endpoint security management (preferred: CrowdStrike).
  • Hardware diagnostics, repair, vendor coordination.
  • Asset lifecycle tracking, inventory management.
  • Cloud environment knowledge (AWS, Azure, GCP).
  • Strong communication, documentation, and reporting skills.

Job Type: Full-time

Experience:

  • Desktop support: 3 years (Required)
  • Active Directory: 3 years (Required)
  • Endpoint Security Management: 2 years (Required)

Work Location: In person

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