Desktop Support Specialist

5 days ago

Hyderabad, India CloudTern Solutions LLP Full time

Role: Desktop Support Engineer

Location: Hyderabad, India

Job description

We are seeking a proactive and skilled Desktop Support Engineer to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.

Responsibilities:

  • Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Troubleshoot hardware failures, network connectivity issues, and software errors.
  • Provide remote and on-site technical support to end-users.
  • Manage user accounts, permissions, and email setups in Active Directory / Office 365.
  • Maintain asset inventory and track hardware/software licenses.
  • Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
  • Ensure adherence to IT security policies and best practices.
  • Document technical issues, resolutions, and standard operating procedures.
  • Train and guide users on system usage and best practices.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
  • 2+ years of experience in desktop support or IT helpdesk role.
  • Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
  • Experience with troubleshooting hardware, printers, and mobile devices.
  • Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
  • Excellent problem-solving and communication skills.

Job Type: Full-time

Pay: ₹8, ₹29,213.62 per month

Work Location: In person

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