Firstsource | Solutions Manager | india

2 weeks ago


Delhi, India Firstsource Full time
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job location : Bangalore or Mumbai or HyderabadJob Title: Senior Manager- Solution ArchitectExperience :Min 7 years of experience in relevant field.

Responsibilities:1. Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems2. Stay current on latest technologies and solutions in the BPM and Digital CX/Transformation space, as well as within the BFS industry. Propose new and innovative solutions to the most complex challenges.3. Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits4. Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response and solution to the client. Support proactive pitches, client workshops and proposal defense.5. Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches6. Develop lifecycle cost comparison models to support decisions7. Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions8. Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings

Contact Name: Rashmi MallEmail:

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