Operations Management Leader
14 hours ago
We are seeking an experienced Operations Management Leader to join our team at Firstsource, a leading provider of customized Business Process Management (BPM) services. As a dynamic and results-driven leader, you will be responsible for overseeing daily operations, optimizing customer interactions, and ensuring service excellence in our Customer Care Call Center.
Key Responsibilities:- Team Leadership and Management: Supervise, mentor, and motivate a team of customer care executives to ensure seamless workflow and operational effectiveness.
- Operational Efficiency: Monitor daily call center operations to ensure adherence to key performance indicators (KPIs) like first call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT).
- Customer Experience Enhancement: Handle escalated customer queries and complaints, ensuring swift and satisfactory resolutions. Analyze customer feedback to identify areas for improvement and drive initiatives to enhance customer retention and loyalty.
- Reporting and Analysis: Generate and present weekly/monthly reports on call center performance metrics. Conduct root cause analysis on service gaps and implement corrective actions.
- Process Improvement: Collaborate with internal teams to streamline processes and adopt industry best practices. Leverage technology to enhance service delivery.
- Compliance and Standards: Ensure adherence to company policies, industry regulations, and quality standards.
Firstsource is a trusted custodian and long-term partner to 100+ leading brands. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services, and Insurance Verticals.
Salary: ₹12,00,000 - ₹20,00,000 per annum
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Strategic Operations Leader
2 weeks ago
Delhi, Delhi, India Silaris Informations Pvt Ltd Full timeJob OverviewSilaris Informations Pvt Ltd is seeking a highly skilled Strategic Operations Leader to oversee the company's operations and drive growth.Estimated Salary $120,000 - $180,000 per yearKey ResponsibilitiesProvide Inspired Leadership: Foster a culture of innovation and excellence within the organization.Make Strategic Decisions: Collaborate with...
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Executive Leader for Financial Services
1 week ago
Delhi, Delhi, India Zuari Management Services Limited Full timeWe are seeking a highly experienced Executive Leader to drive the strategic direction, business growth, and operational leadership of our financial services division. Located in New Delhi, this role will be responsible for managing profit and loss (P&L) across all business verticals, including stock broking, financial product distribution, depository...
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Operational Excellence Leader
14 hours ago
Delhi, Delhi, India Jumbotail Full timeWe're looking for a highly skilled Operational Excellence Leader to join our team at Jumbotail. As an integral part of our organization, you will be responsible for driving operational efficiency, process improvement, and cross-functional collaboration.Key Responsibilities:Drive Operational Efficiency: Lead initiatives to optimize store operations, last-mile...
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Financial Operations Manager
3 days ago
Delhi, Delhi, India interface Full timeWe are seeking a highly skilled Financial Operations Manager to join our team at Interface.ai. This is an exciting opportunity to lead and manage the financial operations of both US and India entities, driving transformation and excellence in accounting, payroll, audit, taxation, and compliance.About UsInterface.ai is a rapidly growing fintech company that...
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Senior Flutter Architect Leader
2 weeks ago
Delhi, Delhi, India Pylon Management Consulting Full timeAbout Pylon Management ConsultingAt Pylon Management Consulting, we're on a mission to revolutionize the way organizations approach engineering excellence. As a Senior Flutter Architect Leader, you'll play a vital role in shaping our product roadmap and guiding our team towards building secure, well-tested, and performant applications. Job Description:We're...
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Global IT Operations Leader
15 hours ago
Delhi, Delhi, India Pyramid Consulting, Inc Full timeAt Pyramid Consulting, Inc, we are seeking an experienced Global IT Operations Leader to spearhead our technology strategies and drive business growth.We offer a competitive $120,000 - $180,000 per year salary, along with a comprehensive benefits package and opportunities for professional development.About the Role:The ideal candidate will have a proven...
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Sales Leader for India Operations
2 weeks ago
Delhi, Delhi, India Prov HR Solutions Private Limited Full time**Job Title:** Sales Leader for India Operations**Job Overview:Prov HR Solutions Private Limited is seeking a seasoned sales leader to lead our India operations. The successful candidate will be responsible for driving revenue growth, overseeing business operations, and leading a team of sales professionals.**Responsibilities:Develop and execute a...
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Industry Leader
3 weeks ago
Delhi, Delhi, India Valkyrie People Consulting Full timeValkyrie People Consulting seeks a visionary leader to drive our manufacturing company towards sustainable growth and operational excellence.The Chief Executive Officer (CEO) will formulate and implement the company's strategic plan, ensuring productivity, efficiency, and adherence to high standards across manufacturing processes.Key responsibilities...
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Site Management Engineer Leader
3 weeks ago
Delhi, Delhi, India Acotech Consultants Full timeAbout UsAcotech Consultants Private Limited is a multidisciplinary technical consultation firm established in 1995. We specialize in Roadway and Bridges, Structures, Architecture Planning, Water and Drainage Distribution Management, and Surveys and Advance Testing.Career OpportunitiesWe are seeking a highly experienced Site Management Engineer Leader to join...
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Delhi, Delhi, India Arthan Full timeJob DescriptionAbout the RoleWe are seeking an experienced Strategic Operations Leader to join our team at Arthan, a non-profit organisation based in Delhi. The successful candidate will be responsible for managing both the operations process and overseeing budgeting, reporting, planning, and auditing across various channels and locations.Key...
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Delhi, Delhi, India HRipple Solutions Full timeAt HRipple Solutions, we seek a visionary Strategic Business Leader to spearhead our operations in India. With a strong focus on delivering exceptional results, you will be responsible for providing strategic direction and leadership support to all projects within the region.About the RoleThis is an exciting opportunity to join our team as a senior...
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Strategic Operations Leader
14 hours ago
Delhi, Delhi, India SmartQ Full timeWe are looking for a highly skilled Senior Operation Executive to join our team at SmartQ, where you will play a key role in driving the success of our operations.About UsAt SmartQ, we pride ourselves on being more than just a food services company. We are passionate about making a real difference in people's lives by providing innovative solutions that...
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Financial Management Leader
15 hours ago
Delhi, Delhi, India Zepto Full timeExplore a dynamic role as a Financial Management Leader at Zepto, India's fastest-growing e-grocery company.About ZeptoZepto is revolutionizing the Indian grocery segment with its strong tech capabilities and efficient business model. With a network of highly optimized delivery centers across 10 locations, the company delivers 5000+ products to Indian homes...
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Executive Leader
1 week ago
Delhi, Delhi, India Inteliwaves Full timeAbout InteliwavesInteliwaves is a rapidly expanding IT company offering SAP consulting services, cloud migration, and outsourcing solutions. We cater to clients across various industries, including retail, consumer goods, chemicals, oil & gas, textiles, and automotive components.We are continuously expanding our client base and service portfolio while...
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Team Leader
2 weeks ago
Delhi, Delhi, India CryptoMize Full timeAbout CryptoMizeCryptoMize is a leading provider of digital reputation management services. With a strong presence in 3+ continents and 30+ countries, we have established ourselves as a trusted partner for clients worldwide.Job DescriptionWe are seeking an experienced Team Leader to join our team. As a Team Leader, you will be responsible for creating an...
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Housekeeping Operations Manager
4 weeks ago
Delhi, Delhi, India Hyatt Corporation Full timeLocated in the heart of New Delhi, we are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Hyatt Centric Janakpuri.About UsAs a leading hospitality brand, Hyatt Corporation is committed to delivering exceptional guest experiences and providing unparalleled service standards. Our hotel offers a unique blend of...
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Tour Leader Team Manager
1 month ago
Delhi, Delhi, India Grand Circle Corporation Full timeRole OverviewAs a key member of the Grand Circle Corporation team, you will be responsible for driving the performance of Trip Leaders in South India and Sri Lanka. This is an exciting opportunity to join a dynamic team and contribute to the success of our Land tours.ResponsibilitiesHiring, training, and coaching Trip Leaders to ensure they meet the high...
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Financial Audit Leader
2 weeks ago
Delhi, Delhi, India Calx and Cor Pvt Ltd Full timeCalx and Cor Pvt Ltd is seeking a Financial Audit Leader for its Hyderabad location. Estimated salary for this role is ₹2,500,000 - ₹3,500,000 per annum.Job OverviewWe are a leading Management consulting firm, and as a Financial Audit Leader, you will be responsible for conducting process audits, operational audits, and financial audits to ensure the...
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Delhi, Delhi, India Credit Saison India Full timeJoin Credit Saison India as a Collection LeaderWe are seeking an experienced professional to lead our unsecured lending collections operations in Delhi. As a key member of our team, you will be responsible for managing a portfolio of loans and driving the collections team to achieve their targets.About Credit Saison IndiaCredit Saison India is one of the...
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Lead Front Office Operations Manager
2 weeks ago
Delhi, Delhi, India SMA - Strategic Management Alliance Full timeAbout SMA - Strategic Management Alliance:We are a renowned international hotel chain, part of a prestigious group. Our hotels offer luxurious accommodations, world-class amenities, and exceptional guest services.Job Title: Lead Front Office Operations ManagerEstimated Salary: 10-12 LPA in Delhi-NCR.Job Description:The Lead Front Office Operations Manager...