Application Support Engineer

4 weeks ago

Mumbai, India BoardPAC Full time
BoardPAC is used by over 50,000 board members across 40 countries, and it is a trusted solution by global Fortune 500 listed companies such as Mercedes Daimler, EY, Deloitte, Petronas, The Central Bank of Malaysia, The Reserve Bank of India and many more.

Currently, many of India's top 500 companies such as RBI, Kotak, BSE, Exide, PowerGrid, Concor, Taj Sats, ITC Hotels, HT Media group, Dabur, NSDL, Thermax are a few customers of BoardPAC. Currently, we are looking for dedicated, dynamic, passionate, hard working. persevering Application Support Engineer to join our internationally growing team. This job is based in Mumbai, India.

For more information, visit DESCRIPTION

Minimum 1 year experience in the similar capacity.Responsible for release deployment and upgrades for the assigned clients..Providing technical resolutions and support for the customer requests, on Windows, Apple iOS, Android, Windows servers, and other cloud platforms.Develop the client value by cross sell and upsell initiatives.Deployment of software in the client environment.Maintaining a high degree of customer service for all support queries.Taking ownership of user problems and being proactive when dealing with user issues.Weekend and out-of-hours working necessary depending on business requirements.Deployment of service releases, patches, requests, and customizations (Onsite or Remote)Problem determination, workaround resolution, root cause analysis, major incident management.Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.Flexibility - responsibilities may require occasional evening and weekend work.Answering the support queries / Technical requests via phone/remotely and email.Taking ownership of user problems and being proactive when dealing with user issues.Some Deployment / upgrade/ DR activity might require the on-site visits in a short period time, should be ready to travel for this.

SKILLS FOR YOUR JOB

Practical experience of Windows Server, SQL Server, IIS and networkingVery in-depth knowledge to troubleshoot the IIS related issues.Excellent customer service skillsHands-on experience with dockers & Kubernetes is preferredShould be able to handle cloud environment such as AWS, azure, etc...Proper knowledge of Mobile OS (IOS, Android etc..)IT Security and Network knowledge troubleshoot the issues.Familiar with the VAPT/Pentest assessment for the application.Configure DNS and SSL certificateBasic scripting knowledge for the SQL and others and SQL Cluster, Logshipping ...Understand the network issues and concepts {Ports,NAT,port forwarding etc...}Dev Ops

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