Escalation Officer

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business...

**Role**:Any Other **Timings**:Shifting Schedule **Industry**:BPO / ITES **Functional Area**:Any Other Key Skills: Communication escalation - Escalation - Male (Walk-in interviews) - Min 1 year Escalation experience (overall should be 2 years) - Excellent comms - Salary upto - 30K (Non PF) - Rotational shift - Including night for Male (Female rotational...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Experience working in a continuous improvement - Comfortable working in fast paced environment. - High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. - Ability to work under pressure in a fast paced environment and...

Posted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...

Posted Date 23 Jun 2025- Function/Business Area Customer Service- Location Mumbai- Job Responsibilities Handle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Skill Required: Strong written and verbal communication skills, ability to respond in grammatically correct English. Should be Graduate / Undergraduate. Should have minimum 1 year experience of handling escalation desk. Proficient in using MS Office application like Excel, PowerPoint, Outlook Good knowledge of various social media platforms Should have...

Posted Date 23 Jun 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities 1. Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media 2. Fast track the complaint and follow up with respective stakholders for resolution 3. Ensure customers are informed during the entire cycle from...

Escalation Resolution Manager">We are seeking a proactive professional to manage customer escalations and ensure timely, effective resolutions. You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...