Regional Operations Head

JOB TITLE:
REGIONAL OPERATIONS HEAD

Function
: Operations

Location
: NRO, Delhi

Reporting To
: Regional Head

Travel Required
: 75%
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About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:
The
Regional Operations Head
is responsible for executing the operations strategy in the region, focusing on network management, hub operations, and service center efficiency. This role entails driving service quality, enhancing operational performance through automation, and ensuring compliance with regulatory standards. The position also involves strategic planning, budget management, and team development to optimize costs and improve service delivery metrics.

Job Purpose:
The
Regional Operations Head
is tasked with ensuring effective execution of the operations strategy in the region, focusing on optimizing service delivery and enhancing operational efficiency. This role drives service quality, network management, and compliance while leading automation and improvement initiatives.

Key Roles & Responsibilities:

• Strategic Planning and Execution:
• Collaborate with National Operations teams to formulate and implement the operations strategy for the region.
• Develop and oversee short-term and long-term operating plans to enhance service delivery and meet key performance metrics.
• Performance Monitoring:
• Monitor regional operations against established targets and benchmarks, taking corrective actions as necessary.
• Evaluate existing infrastructure and propose capital expenditure or capacity expansion initiatives to meet growth targets.
• Financial Management:
• Assist in the development of the annual regional budget and ensure adherence to budgeted capital and operational costs.
• Track and manage Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) to optimize financial performance.
• Operational Excellence:
• Ensure timely and accurate delivery of shipments, managing hub, service center, and warehouse operations effectively.
• Drive adherence to Standard Operating Procedures (SOPs) and execute large-scale automation and infrastructure optimization projects.
• Partner Management:
• Oversee the management of service and channel partners, including identification, onboarding, and evaluation.
• Support operational capability building initiatives through training programs for operations teams.
• Fleet Management:
• Manage fleet operations, ensuring optimal productivity and utilization of vehicles across the region.
• Drive effective route planning and rationalization to maximize capacity utilization.
• Continuous Improvement:
• Identify areas for operational improvement and collaborate with the Operations Efficiency and Quality Control team to implement enhancements.
• Stay updated on industry best practices and recommend feasible innovations for implementation.
• Safety and Compliance:
• Ensure the safety and security of all shipments and compliance with regulatory requirements.
• Conduct periodic operations audits and implement corrective actions as needed.
• Team Leadership and Development:
• Provide direction and support to regional employees, fostering a performance-driven culture.
• Mentor and coach team members to develop skills and ensure adequate staffing and engagement.
• Expansion Initiatives:
• Drive reach enhancement initiatives, focusing on expanding services to Tier 2 and Tier 3 cities as per organizational strategy.
• Support the development and improvement of new and existing products from an operational perspective.
• Crisis Management:
• Plan for effective management of contingencies and emergencies to ensure continuity of operations

Qualifications & Experience:
Qualifications:

• Education:
• Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field.
• A master's degree (MBA or equivalent) is preferred.
• Certifications:
• Relevant certifications in logistics, supply chain management, or operations (e.g., APICS, Six Sigma, Lean Management) are advantageous.

Work Experience:

• Professional Experience:
• Minimum of 8-10 years of experience in operations management, logistics, or supply chain roles, with a significant portion in a leadership capacity.
• Proven track record of managing regional operations, preferably within the logistics or transportation industry.
• Leadership Experience:
• Demonstrated experience in leading cross-functional teams and driving performance improvements.
• Experience in managing large-scale operational projects and initiatives, including automation and efficiency enhancements.
• Financial Acumen:
• Strong understanding of financial management principles, budget development, and cost control measures within an operational context.
• Strategic Planning:
• Experience in strategic planning and execution, with a focus on operational excellence and service quality.
• Partner and Stakeholder Management:
• Proven ability to manage relationships with service and channel partners, ensuring operational effectiveness and compliance.
• Regulatory Knowledge:
• Familiarity with industry regulations and compliance requirements relevant to logistics and transportation operations.
• Adaptability and Problem-Solving:
• Strong analytical and problem-solving skills, with the ability to adapt to changing business environments and drive continuous improvement.

Skills & Capabilities:
Core Technical Skills:

• Operations Management: Expertise in managing logistics operations, including network management, hub operations, and service center efficiency.
• Financial Analysis: Proficiency in budget development, cost control, and financial performance tracking.
• Project Management: Strong skills in leading and executing large-scale operational projects and automation initiatives.
• Data Analysis: Ability to analyze performance metrics and operational data to drive decision-making and improvements.
• Regulatory Compliance: Knowledge of industry regulations and compliance standards relevant to logistics and transportation.

Behavioural Competencies:

• Leadership: Ability to inspire and guide teams, fostering a performance-driven culture and employee engagement.
• Strategic Thinking: Capacity to develop and implement long-term operational strategies aligned with organizational goals.
• Problem-Solving: Strong analytical skills to identify challenges and implement effective solutions.
• Communication: Excellent verbal and written communication skills for effective collaboration with stakeholders and team members.
• Adaptability: Flexibility to adjust to changing business environments and operational demands.

Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
Operational Efficiency

Percentage reduction in Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK).

Service Quality

Net Service Levels (NSL) achievement and adherence to Standard Operating Procedures (measured by non-compliance incidents).

Network Optimization

Percentage of network capacity utilized and adherence to network timelines.

Financial Performance

Variance between actual and budgeted operational costs.

Expansion Initiatives

Number of new Pin Codes added and successful expansion into Tier 2 and Tier 3 cities.

Partner Management

Operational performance metrics of partners (e.g., delivery accuracy, service level compliance).

Employee Development and Engagement

Employee attrition rate and percentage of key positions with identified successors.

Safety and Compliance

Number of open regional security-related cases and compliance audit results.

Continuous Improvement

Percentage increase in operational productivity (measured as shipments/employee or tonnage/employee).

Crisis Management

Response time to operational disruptions and effectiveness of contingency plans.