Sr. Manager, Customer Success

7 days ago

Bengaluru, India Herbalife Full time

Overview:

We're seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You'll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.

HOW YOU WOULD CONTRIBUTE:

  • Establish clear customer retention goals
  • Process landmarks for the customers and distributors to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve customer experience
  • Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.
  • You will be working cohesively with other functions and collaborating constructively with peers
  • Present high-quality documents to leadership
  • Work effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the norm

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and develop positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are crucial
  • Experience in leading a diverse group and training each according to company standards
  • 15+ years of marketing & consumer experience, with minimum of 5 years in a managerial position.
  • Degree or equivalent experience in communications or marketing is preferred

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