Sr. Manager, Customer Success

3 days ago

Bengaluru, Karnataka, India Herbalife Full time ₹ 14,00,000 - ₹ 28,00,000 per year

Overview:

We're seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You'll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.

HOW YOU WOULD CONTRIBUTE:

  • Establish clear customer retention goals
  • Process landmarks for the customers and distributors to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve customer experience
  • Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.
  • You will be working cohesively with other functions and collaborating constructively with peers
  • Present high-quality documents to leadership
  • Work effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the norm

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and develop positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are crucial
  • Experience in leading a diverse group and training each according to company standards
  • 15+ years of marketing & consumer experience, with minimum of 5 years in a managerial position.
  • Degree or equivalent experience in communications or marketing is preferred

  • Sr. Manager, Customer Success

    1 week ago

    Bengaluru, Karnataka, India OpenText Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Opentext - The Information CompanyTogether, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Karix Full time

    Job Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India Karix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Executive

    6 days ago

    Bengaluru, Karnataka, India Karix Full time

    Job Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Eewa Engineering Co Full time ₹ 1,50,000 - ₹ 15,00,000 per year

    Complete JD is available on our LinkedIn page, Proslisi Visit and take a look.Position: Sr. B2B SalesExperience: 812 YearsBudget: Up to 15 LPA (depending on experience)Location: BangaloreWork Mode: Work from OfficeAnnual bonus

  • Sr Program Manager, Seller Success

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time US$ 1,20,000 - US$ 2,00,000 per year

    DescriptionThe Sr. Program Manager leads programs and products designed to improve seller experience and address program gaps while driving continuous improvement and identifying areas for expanded services.This role focuses on facilitating growth through scalability and sustainability to keep pace with Amazon's overall growth, and may include leading small...

  • Sr. Manager

    6 days ago

    Bengaluru, Karnataka, India Mahindra & Mahindra Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Sr. Manager - ProjectsDate: 11 Sept 2025Location:Bengaluru, Bengaluru, INCompany: Mahindra Lifespace Developers Ltd.Job PurposePrincipal AccountabilitiesPerformance Measure of SuccessKey RelationshipsQualification and Experience

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Adobe Systems Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Our Company Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India IP Infusion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross-functional. You will proactively create and implement plans for building, growing and retaining long-term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s)...