Sr. Manager, Customer Success

2 days ago

Bengaluru, Karnataka, India Herbalife Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Overview:

We're seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You'll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.

HOW YOU WOULD CONTRIBUTE:

  • Establish clear customer retention goals
  • Process landmarks for the customers and distributors to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve customer experience
  • Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.
  • You will be working cohesively with other functions and collaborating constructively with peers
  • Present high-quality documents to leadership
  • Work effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the norm

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and develop positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are crucial
  • Experience in leading a diverse group and training each according to company standards
  • 15+ years of marketing & consumer experience, with minimum of 5 years in a managerial position.
  • Degree or equivalent experience in communications or marketing is preferred

  • Sr. Manager, Customer Success

    1 week ago

    Bengaluru, Karnataka, India OpenText Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Opentext - The Information CompanyTogether, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered...

  • Customer Success Executive

    4 weeks ago

    Bengaluru, Karnataka, India Karix Full time

    Job Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India Karix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer success manager

    1 week ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Michael Page Full time

    Job Description- - Founding team member- - Opportunity to lead a critical team in a fast-growing edtech SaaS companyJob DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)- Shadow leadership to deeply understand the platform and customer needs.- Own relationships with partner schools and manage onboarding.- Lead training sessions...