Sr Program Manager, Seller Success

3 weeks ago

Bengaluru, India Amazon Full time

The Sr. Program Manager leads programs and products designed to improve seller experience and address program gaps while driving continuous improvement and identifying areas for expanded services.

This role focuses on facilitating growth through scalability and sustainability to keep pace with Amazon's overall growth, and may include leading small teams of direct reports.

Key job responsibilities
Build and drive detailed roadmaps incorporating technical, operational tasks, workstreams and stakeholder alignments

Develop and maintain project plans, identify resource needs, and manage project schedules while collaborating across teams

Drive awareness and communications strategies to foster a safer, more secure, and resilient workplace

Conceptualise, benchmark and calculate promotion goals, reward models, adoption metrics and estimated profitability

Lead program approval processes with leadership, Finance and Legal teams

Create and implement go-to-market initiatives to drive seller awareness and adoption

A day in the life
The role involves setting up and managing short-term monetary incentives to drive seller behavior changes and adoption of specific high value actions.

Each day includes working with business teams to create, approve and release customized time-bound promotions that align with key business goals.

About the team
The IN Seller Success & Enablement (IN SSE) team is dedicated to identifying, retaining and accelerating success for high-potential sellers through scalable programmatic and product interventions.
The team employs scalable efforts across multiple areas including customer inputs like selection expansion and speed, event performance through deals and marketing, seller engagement via third-party services and communication channels, and program/product go-to-market adoption.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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