Service Delivery Manager

2 days ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Airtel Full time

Role & responsibilities

  • Responsible to plan and execute delivery of Global Orders
  • Intense cross-functional engagement and co-ordination with field partners to achieve delivery commitment.
  • Engagement with internal network teams and give visibility to the Business Project team on delivery timelines for all the orders.
  • Strong knowledge on fiber architecture
  • Sound knowledge on OTN, DWDM
  • IP knowledge is a plus
  • Hands on experience on Fiber Operation or Deployment
  • Extremely good knowledge on large project Delivery.
  • Engagement with testing teams and customer for link testing.
  • Regular interaction with international customers during delivery lifecycle.
  • Manage inventory for delivery of Business orders.
  • Regular interlock with planning for critical high bandwidth delivery.
  • Track various project stages and publish regular progress reports to all stakeholders.
  • Plan regular meeting with Business team to give visibility of ongoing/critical projects.
  • Understand execution challenges and explore ways to mitigate the same.
  • Should be able to handle pressure and manage customer/business in most efficient ways.
  • Should have Good communication and presentation skills.

Preferred candidate profile

  • Strong understanding of fiber architecture and hands-on experience in fiber operations or deployment
  • In-depth knowledge of SDH, DWDM & OTN technologies
  • Familiarity with IP networking is a strong plus
  • Experience in large-scale telecom project delivery, preferably in a B2B environment
  • Proficiency in stakeholder communication, reporting, and presentation skills

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