Cab Vendor management

3 weeks ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India ERM Placement Services Full time

Job role:Cab vendor management

Location: DelhiExperience- 10+  Years Work mode: Work from Office

Key Responsibilities:

  1. Vendor Management: Manage 8-10 cab vendors, ensuring timely delivery of services and adherence to SLAs.
  2. Spot Rental Cab Requests: Handle monthly cab spot rental requests, ensuring efficient allocation and timely fulfillment.
  3. Business Management: Manage a monthly cab spot rental business of 25-50 lakhs, analyzing data to identify areas for improvement and opportunities for growth.
  4. Vendor Connect: Conduct monthly reviews with vendors to improve service levels, address concerns, and ensure zero escalations.
  5. Audit and Compliance: Perform daily cab and service level audits, ensuring adherence to standards and regulations.
  6. Service Level Management: Monitor and manage service parameters, SLAs, and TATs, ensuring high-quality service delivery.
  7. Problem-Solving: Identify improvement areas, resolve issues, and implement solutions to enhance service delivery.
  8. Proposal Development: Create proposals and solutions for users, ensuring tailored services meet their needs.
  9. Invoice Management: Ensure accuracy of invoices, resolving any discrepancies or issues promptly.
  10. Data Analysis: Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
  11. Communication: Excellent written and verbal communication skills, with the ability to interact with vendors, users, and higher management.

Requirements:

  1. Experience: 10+ years of experience in handling cab vendors, reconciliation, and spot rental cab requests.

  2. Qualification: Graduate degree from a recognized university Accounting background will be added advantage

  3. Skills:

  4. Proficient in Excel (VLOOKUP, Pivot Tables)

  5. Excellent communication and interpersonal skills
  6. Strong analytical and problem-solving skills

  7. Ability to work in shifts and manage multiple tasks

  8. Other Requirements:

  9. Ability to work under pressure and meet deadlines

  10. Strong attention to detail and organizational skills
  11. Proactive approach to email management and vendor communication

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