Cab Vendor management

4 weeks ago

Delhi Delhi NCR, India Erm Placement Services Full time

Job Description

Key Responsibilities:

1. Vendor Management: Manage 8-10 cab vendors, ensuring timely delivery of services and adherence to SLAs.
2. Spot Rental Cab Requests: Handle 1000-2000 monthly cab spot rental requests, ensuring efficient allocation and timely fulfillment.
3. Business Management: Manage a monthly cab spot rental business of 25-50 lakhs, analyzing data to identify areas for improvement and opportunities for growth.
4. Vendor Connect: Conduct monthly reviews with vendors to improve service levels, address concerns, and ensure zero escalations.
5. Audit and Compliance: Perform daily cab and service level audits, ensuring adherence to standards and regulations.
6. Service Level Management: Monitor and manage service parameters, SLAs, and TATs, ensuring high-quality service delivery.
7. Problem-Solving: Identify improvement areas, resolve issues, and implement solutions to enhance service delivery.
8. Proposal Development: Create proposals and solutions for users, ensuring tailored services meet their needs.
9. Invoice Management: Ensure accuracy of invoices, resolving any discrepancies or issues promptly.
10. Data Analysis: Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
11. Communication: Excellent written and verbal communication skills, with the ability to interact with vendors, users, and higher management.

Requirements:

1. Experience:

10+ years of experience in handling cab vendors, reconciliation, and spot rental cab requests.

2. Qualification:

Graduate degree from a recognized university Accounting background will be added advantage

3. Skills:

- Proficient in Excel (VLOOKUP, Pivot Tables)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in shifts and manage multiple tasks

4. Other Requirements:

- Ability to work under pressure and meet deadlines
- Strong attention to detail and organizational skills
- Proactive approach to email management and vendor communication

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